Residence Guest Service Agent

Role Overview

Residence Guest Service Agent at Four Seasons Hotel Bahrain Bay, located on an exclusive island in the heart of Bahrain Bay, Kingdom of Bahrain.

Company Overview

Four Seasons is powered by its people and is a collective of individuals committed to becoming better and treating each other as they wish to be treated. Team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.

Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark combining the best of a beach holiday and an urban getaway. Four Seasons Residences Bahrain is a complex with 112 bespoke private residences, ranging in size from 109 square meters to 737 square meters, located in the heart of Bahrain Bay and connected to the hotel by a private and secure pedestrian bridge. As one of the leaders in branded residences since 1982, Four Seasons currently operates 50 residential properties around the world, with 90% of projects in the pipeline containing a residential component.

Role Purpose

Operating from the Residential Lobby and Front Drive, the Guest Service Agent is an integral part of the Residential Services Team. The primary objective is to ensure residents are well looked after from arrival to departure, serving as the first and last impression of Four Seasons Private Residences and carrying special responsibility in this high-profile department.

Key Responsibilities

Guest Services & Concierge

• Respond to a wide variety of homeowner requests by accurately assessing resident needs and inquiries.
• Offer personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons policies.
• Greet all residents and their guests passing through the lobby and offer assistance.
• Greet each resident by name upon arrival and departure, stationed at the bell stand outside the building.
• Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Seek any opportunity to prevent owner issues and assist in all inquiries in connection with Residence services and facilities.
• Communicate resident requests effectively to the Residence Concierge to ensure prompt completion of tasks.

Luggage & Transportation Services

• Transport luggage to residences for arrivals and departing residents to the entrance or into temporary storage.
• Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, and groceries following instructions specified in Residence Unit Admittance Forms.
• Maintain proper records of deliveries and pick-ups.

Residential Lobby & Common Areas

• Answer telephones at the Residences Concierge Desk, deliver messages, packages, laundry, and groceries to units.
• Assist residents, visitors, and vendors in all inquiries in connection with residential common areas, hours of operations, key residence personnel, and directions.
• Be familiar with all common areas and services offered at the residences.
• Ensure the residences lobby is always clean, including bell carts and storage areas.
• Assist in Residential Lobby service.
• Assist in Common Area service, including setup, food and beverage service, and assistance with operating equipment for owners.

Residential Orientation & Information

• Provide arriving residents with a Four Seasons Private Residences orientation.

Food & Beverage Delivery

• Deliver in-residence dining requests from third-party vendors to units as requested.

Safety, Security & Emergency Response

• Act in all matters related to the safety, security, satisfaction, and wellbeing of residents and fellow employees.
• Respond swiftly and effectively in any emergency or safety situation.

Operational Support

• Relieve other residential roles for meal periods and in case of emergency.
• Assist other residential roles with operations during peak periods.
• Perform any special projects deemed necessary by your direct supervisor, concierge, or Residential Leader.
• Comply with Four Seasons Work Rules and Standards of Conduct.
• Work harmoniously and professionally with co-workers and supervisors.

Technology & Systems Support

• Use a variety of IT systems to perform duties and assist homeowners on basic functionality.

Qualifications & Experience

• Minimum of 1+ year bell or guest services experience in a hospitality environment.
• High school education or equivalent experience.
• Valid driver's license.

Skills & Competencies

• Reading, writing, and oral proficiency in the English language with excellent communication skills.
• Excellent personal presentation and interpersonal skills.
• Warm welcoming smile and positive attitude.
• Knowledge of the local area.
• Ability to prioritize and multi-task with high attention to detail.
• Ability to lift and push 50–100 lbs. respectively.

Additional Information

• Must be able to work a flexible schedule, including days, nights, overnight, overnight shifts, weekends, and holidays.
• Physical nature of position requires standing for 8 hours per shift.