Reservations Supervisor

Role Overview

Reservations Supervisor at Hilton. This role supervises daily reservations operations and leads the reservations team to deliver memorable guest experiences while supporting hotel revenue goals.

Role Purpose

Oversee the accurate and efficient handling of individual and group reservations, lead the reservations team through training and coaching, manage group blocks and inventory, and ensure high service standards that support guest satisfaction and hotel revenue goals.

Key Responsibilities

Operations & Reservations Handling

• Oversee the accurate and efficient handling of individual and group reservations to support guest satisfaction and hotel revenue goals
• Process reservation inquiries and updates, providing exceptional service to both guests and team members
• Support group reservation execution by building and assigning blocks, assisting with rooming lists and billing, and verifying checklist and resume accuracy

Team Leadership

• Provide day-to-day guidance to the reservations team and ensure high service standards through training, coaching, and quality checks

Group Block & Inventory Management

• Oversee group room block setup, monitor cut-off dates and inventory levels, and ensure alignment with contracts and occupancy targets
• Manage group masters, rooming lists, and special rate plans

Data Integrity & Reporting

• Ensure accuracy in reservation systems, including group masters, rooming lists, and special rate plans
• Support the generation of daily and weekly reports, including Group Pickup, No-Show, Booking Channel Summary, and Special Rate Plan Activity

Additional Information

Hilton is a global leader in hospitality with a suite of world-class brands. The company has welcomed more than 3 billion guests worldwide and has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.