Job description
Role Overview
Reservations Agent at Radisson Hotel Group. This position is open to Saudi Nationals only.
Company Overview
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future, empowered to be their best every day, everywhere, every time.
Role Purpose
As a Reservations Agent, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating the Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience. You are a natural organizer and sales-driven professional with meticulous attention to detail and a total focus on guest needs to deliver experiences beyond expectation.
Key Responsibilities
Sales & Revenue
- Convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
- Maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets.
Operations & Guest Service
- Work proactively to ensure guest satisfaction and the smooth running of the reservations department.
- Deliver incredible service as an integral part of a team passionate about hospitality.
- Love the hustle and bustle of life and fill the house with passion and energy.
Skills & Competencies
- Flexibility and a positive, Yes I Can! attitude.
- An eye for detail.
- Creative problem-solving ability.
- Passionate about creating extraordinary service.
- Ability to work as part of a team to ensure guest satisfaction.
- Strong verbal communication skills.
- Likes having fun at work.
Qualifications & Experience
- Experience in a similar position is beneficial but not essential.
Additional Information
- Up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide.
- Guaranteed minimum of 30% off for Friends & Family.
- Exclusive discounts on breakfast, food and beverage, spa and more.
- Access to local perks and rewards tailored to your country.
- Career development pathways and continuous learning opportunities.
- Inclusive, fun, and meaningful workplace that celebrates diversity and fosters belonging through Employee Resource Groups and inclusion initiatives.