Job description
Role Overview
Reservations Manager at Hilton. This role oversees all aspects of hotel reservations operations and revenue management, delivering memorable guest experiences while optimizing occupancy and financial performance.
Role Purpose
Oversee daily reservations operations and drive revenue optimization by managing room inventory, group blocks, rate strategies, and third-party channels. Supervise and develop the reservations team to foster a positive, productive work environment that spreads the light and warmth of hospitality to every guest.
Key Responsibilities
Operations Management
- Oversee daily reservations operations and manage all aspects of the reservations process.
- Manage room inventory and availability, group blocks and rooming lists, cut-off dates, and rate restrictions.
- Manage occupancy strategies and system usage.
- Manage relationships with third-party booking sites and agents to ensure proper implementation of reservation procedures.
- Negotiate rates with third-party channels to maximize conversion.
Revenue Optimization
- Maximize occupancy and revenue by reviewing and adjusting rate strategies, occupancy levels, and promotional efforts.
- Optimize room sales and achieve revenue targets.
- Work with Sales and Events teams to ensure group bookings, corporate rates, and special events are effectively managed to maximize revenue.
Reporting & Planning
- Prepare and review key performance reports including occupancy, revenue, and forecasting data.
- Support strategic planning and departmental decision-making through data analysis.
Team Leadership
- Supervise and support team members.
- Monitor performance and provide coaching.
- Foster a positive and productive work environment.
Skills & Competencies
- Passion for delivering exceptional hospitality experiences.
- Integrity and commitment to doing the right thing.
- Leadership capability to inspire others.
- Strong teamwork and collaboration skills.
- Ownership mentality and accountability.
- Sense of urgency and discipline in execution.
- Proficiency in reservations systems and processes.
Additional Information
Hilton is recognized on the World's Best Workplaces list by Great Place to Work and Fortune. The company operates a suite of world-class brands and maintains a company-wide commitment to providing the best stay for every guest. Career development and progression opportunities are available to all team members.