Reservations agent VIP/Gov

Role Overview

Reservations Agent VIP/Gov at Boutique Group, located at Red Palace – 2712 Al Amir Abdullah Ibn Jalawi Ibn Turki, Al Futah, 8225, Riyadh 12632.

Role Purpose

Handle guest reservations efficiently and accurately, provide excellent customer service, and support the reservations team in achieving departmental goals while representing the hotel's values in every guest interaction.

Key Responsibilities

Reservations Processing

• Receive and process guest reservations accurately via phone, email, online channels, or in person.
• Update and maintain reservation records in the property management system (PMS) accurately.
• Assist in managing reservation workflows, including cancellations, modifications, and no-shows.

Guest Service & Communication

• Provide prompt, professional, and personalized service to guests, ensuring all requests are handled efficiently.
• Resolve guest inquiries or issues promptly, escalating to the Reservations Supervisor or Manager when necessary.

Stakeholder Coordination

• Communicate with Front Office, Sales, and Revenue teams regarding bookings, special requests, and availability.
• Support team members in achieving departmental goals and maintaining high service standards.
• Embrace and practice the hotel's legacy values and competencies in all guest and team interactions.

Qualifications & Experience

• Diploma or degree in Hospitality Management or related field preferred.
• Minimum 1–3 years of experience in hotel reservations or front office operations.
• Strong knowledge of property management systems (PMS) and reservation procedures.

Skills & Competencies

• Customer service excellence.
• Accuracy and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Teamwork and collaboration.
• Ability to practice the hotel's legacy values and competencies.