Reservations Agent (Saudi National Talent) - Jumeirah The Red Sea

Role Overview

Reservations Agent (Saudi National Talent) at Jumeirah The Red Sea, a luxury hospitality property within the Jumeirah Group portfolio.

Company Overview

Jumeirah is a global leader in luxury hospitality and member of Dubai Holding, operating 29 properties across 11 countries in the Middle East, Europe, and Asia. The brand is renowned for distinguished beachfront resorts, esteemed city hotels, and exclusive residences, known for warm and generous service and the ability to craft distinctive and purposeful experiences.

Role Purpose

To provide professional and timely reservations support to guests, ensuring accurate booking information is captured, maintained, and communicated across departments while delivering exceptional service aligned with luxury hospitality standards.

Key Responsibilities

Guest Communications

• Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month.
• Answer calls within 3 rings with proper greetings, adhering to IFH & LQA standards.
• Maintain proper and professional email and telephone etiquette at all times.

Booking & Guest Information Management

• Gather and update all necessary guest details during the booking process, including repeat guest status, contact details, passport copies, flight details, special occasions, and preferences in Opera.
• Thoroughly read all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments.

Stakeholder Coordination

• Communicate last-minute changes such as new bookings, cancellations, or additional information to relevant departments promptly.

Qualifications & Experience

• 1–2 years of experience in a customer service or hospitality environment, preferably within a luxury 5-star hotel.
• High School Diploma or equivalent.
• Diploma or Bachelor's degree in Hotel Management or a related field considered an advantage.
• Genuine passion for guest experience excellence.

Skills & Competencies

• Service-driven professional mindset.
• Strong communication and collaboration skills.
• Effective coordination capability with internal stakeholders including Front Office, Finance, and Food & Beverage teams.
• Proven ability to interact professionally with guests, visitors, travel agents, tour operators, and DMC partners.
• Opera system proficiency.

Additional Information

• Supportive and inclusive work environment.
• Access to Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within the global Jumeirah network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Health care and insurance benefits.
• Locally competitive salary and incentive structure.
• Locally relevant benefits as determined by the property.