Reservations Agent @ Hotel Indigo Dubai Downtown

Role Overview

Reservations Agent at Hotel Indigo Dubai Downtown. The hotel is part of IHG and features 269 tastefully decorated rooms, each thoughtfully designed to reflect the hotel's neighbourhood story.

Company Overview

Hotel Indigo is a global hospitality brand dedicated to inspiring guest curiosity and creating memorable, unique experiences in places truly connected to their local neighbourhoods, infused with intriguing design and local flavours. The company values spirited colleagues who bring curiosity, passion, and authenticity to their work.

Role Purpose

As the first point of contact for guests, you will handle reservations, enquiries, amendments, and special requests with warmth and professionalism, transforming initial enquiries into exciting stays while maximizing revenue opportunities through confident promotion of rooms, facilities, dining experiences, and neighbourhood offerings.

Key Responsibilities

Guest Communication & Sales

• Serve as the first point of contact for guests, handling reservations, enquiries, amendments, and special requests with warmth and professionalism.
• Confidently showcase rooms, facilities, dining experiences, and the neighbourhood to help guests find the stay that feels right for them.
• Maximize every opportunity by promoting available offers, packages, and room types with genuine enthusiasm.
• Recommend and upsell with commercial awareness and confidence.

Reservations & Operations

• Maintain accurate reservation records and monitor room availability.
• Support group and special bookings.
• Follow up on enquiries to convert opportunities into confirmed business.
• Ensure every booking is accurate and aligned with hotel and brand standards.

Coordination & Collaboration

• Work closely with Front Office, Sales, Revenue, and other hotel teams to ensure reservations are communicated clearly.
• Capture and follow through on guest preferences.
• Ensure a smooth journey from the first conversation to the guest's arrival.

Qualifications & Experience

• Previous experience in reservations, front office, or a similar guest-focused role.
• Good understanding of hotel reservations processes.

Skills & Competencies

• Excellent communication and sales skills.
• Strong attention to detail.
• Ability to stay organized while managing multiple requests.
• Commercial awareness.
• Knowledge of Opera PMS or a similar hotel system is an advantage.

Additional Information

• Competitive salary and benefits package.
• Tailored support and career development opportunities with IHG.
• Opportunities for involvement and growth within a global organization.