Reservation Agent

Role Overview

Reservation Agent at White Spot Facilities Management. Location not specified in the source material.

Role Purpose

To manage guest reservations, amendments, and enquiries through property management systems and online platforms, ensuring accurate records and seamless coordination between operations and guest requirements.

Key Responsibilities

Reservation Management

• Handle new reservations, amendments, cancellations and guest enquiries.
• Manage bookings through Property Management Systems (PMS) and online booking platforms.
• Ensure rates, availability and guest details are accurately updated.
• Maintain accurate reservation and guest records.

Guest Communication & Coordination

• Respond professionally to guest calls, emails and booking requests.
• Coordinate with Operations and Housekeeping for guest arrivals and special requirements.

Qualifications & Experience

• Previous experience in reservations, holiday homes, hotels or hospitality.
• UAE holiday-home or hospitality experience is preferred.

Skills & Competencies

• Good knowledge of PMS, reservation and booking systems.
• Strong communication and customer-service skills.
• Good computer and administrative skills.
• English language proficiency is mandatory.
• Arabic language proficiency is preferred.

Additional Information

• Male and Female candidates can apply.