Job description
Role Overview
Reservation Agent at Radisson Hotel Group, Radisson Blu Hotel Ajman.
Company Overview
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future, and the organization is dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
Role Purpose
As a Reservations Agent, you embody a unique blend of precision, efficiency, and a customer-centric approach to elevate the Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience and converting booking enquiries into sales.
Key Responsibilities
Sales & Revenue
- Convert booking enquiries into sales.
- Maximize sales and profitability by monitoring consumer demands and upselling to achieve targets.
- Ensure all aspects of the guest journey and experience are anticipated and delivered to the highest level.
Guest Experience & Satisfaction
- Deliver an experience beyond expectation, creating memorable moments for guests.
- Work proactively to ensure guest satisfaction and the smooth running of the reservations department.
- Organize and manage reservations with meticulous attention to detail.
Skills & Competencies
- Flexibility and a positive, Yes I Can! attitude.
- Eye for detail.
- Creative problem-solver.
- Passionate about creating extraordinary service.
- Ability to work as part of a team to ensure guest satisfaction.
- Strong verbal communication skills.
- Enjoys having fun at work.
Qualifications & Experience
- Experience in a similar position is beneficial but not essential.
Additional Information
- Special hotel rates for you and your loved ones at Radisson hotels worldwide.
- Access to local perks and rewards tailored to your country.
- Inclusive, fun, and meaningful workplace that celebrates diversity and fosters a sense of belonging through Employee Resource Groups and inclusion initiatives.