Renewals Specialist

Role Overview

Renewals Specialist at Foodics, a leading restaurant management ecosystem and payment technology provider headquartered in Riyadh.

Company Overview

Foodics is a SaaS company founded in 2014 with offices across 5 countries including UAE, Egypt, Jordan, and Kuwait, serving customers and partners in over 35 countries worldwide. The company has processed over 6 billion orders and raised $170 million in funding, the largest SaaS funding round in MENA.

Role Purpose

The Renewals Specialist manages a portfolio of customers to ensure successful renewals, proactive issue resolution, and ongoing value realization. The role acts as a trusted customer success partner with direct ownership of churn prevention and annual recurring revenue (ARR) retention.

Key Responsibilities

Renewals & Portfolio Management

• Own customer renewals for an assigned portfolio and ensure timely and successful renewal closure.
• Take accountability for churn reduction and ARR retention within the assigned portfolio.
• Maintain accurate customer data, renewal status, and risk indicators in CRM systems.

Customer Relationship Management

• Proactively manage customer relationships and act as the primary point of contact.
• Conduct a minimum of 4 structured health-check calls per customer per year.
• Identify risks, dissatisfaction signals, and expansion opportunities early.

Issue Resolution & Cross-functional Coordination

• Resolve customer issues by coordinating with internal teams (Support, Product, Finance, etc.).
• Track and follow up on open issues until full resolution.

Qualifications & Experience

• 1–3 years of experience in Customer Success, Account Management, Renewals, or Support.
• Experience working with SaaS or subscription-based products is a strong plus.
• Experience supporting customers in the Saudi or GCC market is a plus.

Skills & Competencies

• Strong communication skills; Arabic required, English is a plus.
• Customer-centric mindset with problem-solving skills.
• Comfortable working with targets related to retention, churn, and ARR.
• Experience using CRM tools (e.g., Salesforce or similar).
• Familiarity with ticketing/support tools (e.g., Zendesk or similar).

Additional Information

• Highly competitive compensation packages, including bonuses and the potential for shares.
• Inclusive and diverse culture that encourages innovation and flexibility.
• Regular training and an annual learning stipend for personal development and career growth.
• Autonomy, mentoring, and challenging goals.
• Team of over 30 nationalities working across 14 countries.