Relationship Officer - ADIB@Work (Outsource)

Role Overview

Relationship Officer - ADIB@Work (Outsource) at ADIB.

Role Purpose

Develop strong relationships with key contacts in targeted sectors and segments to source payroll salaried accounts and cross-sell asset products including Covered Cards and Personal Finance products, aligned with ADIB policies and procedures.

Key Responsibilities

Sales & Target Achievement

• Source payroll accounts from targeted sectors and segments and achieve or exceed assigned monthly targets.
• Cross-sell and source Covered Cards products from targeted sectors and segments and achieve or exceed assigned targets.
• Cross-sell and source Personal Finance products from targeted sectors and segments and achieve or exceed assigned targets.
• Initiate cross-sell of other banking products on a best efforts basis.

Relationship & Account Management

• Develop and maintain strong relationships with HR, Finance, and Admin contacts within targeted government entities, multinational corporations, and well-known large and medium corporates, as well as new establishments and Free Zones.
• Conduct marketing, kiosk, and onboarding session activities within targeted employers to market ADIB products and services.
• Visit potential employers and clients to finalize business deals within targeted turnaround times based on ADIB policy and procedure.
• Maintain good rapport within ADIB across inter-departmental and peer relationships to ensure smooth business flow.
• Deliver timely and prompt service to customers.

Product & Process Management

• Maintain full awareness of product policies, procedures, and knowledge to ensure swift implementation and adherence.
• Ensure full awareness of assigned products in terms of knowledge and process with complete adherence.
• Prepare and review Standard Credit Applications to ensure all information is accurate and authentic.
• Verify authenticity of critical documents including copies of Bank Statements, Passports, EIDs, Salary Certificates, and Salary Transfer Letters prior to sending to the respective unit coordinator for processing.
• Execute and process product lines representing ADIB, prepare files according to checklist, and share physical files with coordinators within 24 hours of completing customer signing formalities.
• Ensure quality of applications submitted and rectify any errors or omissions.
• Check file activation and notify management of any delays at the Card Centre.

Compliance & Administration

• Follow approval processes and escalate any delays to superiors.
• Adhere to stipulated office timing and follow secrecy norms strictly.
• Maintain data confidentiality.
• Escalate customer complaints to management as needed.
• Participate in and complete all activities assigned by management.

Qualifications & Experience

• Multi-products sales, payroll, or employee banking experience.
• General awareness of competitors in local and regional markets.
• Valid Driving License.

Skills & Competencies

• Good knowledge of retail banking service standards.
• Strong sales skills.
• Computer skills.