Relationship Manager - Mashreq Gold

Role Overview

Relationship Manager - Mashreq Gold at Mashreq, providing portfolio management and relationship services for high-net-worth clients.

Company Overview

Mashreq is a financial services organization operating in the UAE.

Role Purpose

Provide personalized service to a portfolio of high-net-worth clients to develop close relationships, achieve maximum profitable contribution for both client and bank, and retain their loyalty and respect. Enhance Mashreq Gold balance sheet sales and revenues through cross-selling of bank products to existing clients and sourcing new business from high-net-worth individuals.

Key Responsibilities

Client Relationship & Service

• Maintain proactive client contact and superior customer service experience.
• Anticipate and preempt client issues through proactive servicing.
• Communicate with high-net-worth clients and identify their financial needs.
• Ensure clients are aware of all financial services offered by the bank.
• Minimize customer attrition and retain client loyalty and respect.

Sales & Revenue Generation

• Achieve revenue goals, sales, and portfolio growth targets across a range of products and services.
• Reach financial goals set for the role by the business as per annual and monthly financial targets.
• Optimize the potential value of the client base through delivery of Mashreq Gold Products and Services.
• Source new business from high-net-worth Mashreq Gold individuals through referrals, marketing activities, and personal contacts.
• Acquire new to bank high-net-worth clients.
• Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments and wealth management opportunities.
• Cross-sell and up-sell products to existing and new to bank customers.

Market Development

• Enhance market profile and awareness.

Compliance & Risk Management

• Safeguard the bank from potential loss, anti-money laundering fraud, and ensure ethical behavior at all times during and after sales.

Qualifications & Experience

• University graduate.
• Minimum 5-6 years experience in a similar role with another bank or financial services organization in the UAE.
• CISI certified.

Skills & Competencies

• Strong selling and financial markets knowledge.
• Strong interpersonal skills and cultural sensitivity.
• Relationship management and networking skills.
• Extrovert and amiable personality.
• Excellent communication and negotiation skills.