Relationship Manager - Mashreq Gold

Role Overview

Relationship Manager - Mashreq Gold at Mashreq. The role is based in the UAE.

Role Purpose

Provide a portfolio of high-net-worth (HNW) clients with personalized service to develop close relationships, achieve maximum profitable contribution for both client and bank, and retain their loyalty and respect. Source new HNW business, enhance Mashreq Gold balance sheet sales and revenues, and promote cross-selling of bank products while ensuring clients are aware of all financial services offered by the bank.

Key Responsibilities

Client Relationship Management

• Communicate with HNW clients and identify their financial needs.
• Maintain proactive client contact.
• Maintain a superior customer service experience for clients, including pre-empting issues and proactive servicing.
• Minimize customer attrition.

Sales & Revenue Growth

• Achieve revenue goals, sales and portfolio growth targets across a range of products and services.
• Reach financial goals set for the role by the business as per annual and monthly financial targets.
• Execute cross-selling and up-selling of products to existing and new-to-bank customers.
• Optimize the potential value of the client base through the delivery of Mashreq Gold products and services.
• Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments and wealth management opportunities.

Business Development

• Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts.
• Acquire new-to-bank HNW clients.
• Enhance market profile and awareness.

Risk & Compliance

• Safeguard the bank from potential loss, AML fraud, and ensure ethical behavior at all times during and after sales.

Qualifications & Experience

• University degree.
• Minimum of 5–6 years' experience in a similar role with another bank or financial services organization in the UAE.
• CISI certified.

Skills & Competencies

• Strong selling and financial markets knowledge.
• Strong interpersonal skills and cultural sensitivity.
• Relationship management and networking skills.
• Extrovert and amiable personality.
• Excellent communication and negotiation skills.