Relationship Manager - Business Banking

Role Overview

Relationship Manager - Business Banking at Emirates NBD, based in the UAE.

Company Overview

Emirates NBD is a market leader across the MENAT region (Middle East, North Africa and Türkiye) with a presence in 13 countries, serving over 9 million customers. The company is the leading financial services brand in the UAE with a brand value of approximately USD 4 billion. Emirates NBD provides retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The organization is a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of branches. Emirates NBD also operates Liv, the lifestyle digital bank, which has over half a million users and is the fastest-growing digital bank in the region.

Role Purpose

To acquire, upgrade, and maintain Business Banking client relationships while achieving revenue targets for assets, liabilities, and cross-sell opportunities. The role ensures high service standards, client satisfaction, and full compliance with UAE Central Bank and anti-money laundering regulations.

Key Responsibilities

Client Relationship Management

• Manage and grow Business Banking client relationships, including new acquisitions, upgrades, and existing portfolios.
• Acquire new client relationships from Relationship Officers and manage upgrades from the mass segment.
• Maintain and grow existing client relationships to maximize revenue and profitability.

Revenue & Sales Performance

• Achieve revenue, profit, asset, liability, customer acquisition, and cross-sell targets.
• Identify sales opportunities and guide Relationship Officers to support business growth.

Product Advisory & Support

• Provide advisory support to customers on Trade Finance, Treasury, assets, insurance, and investment products.
• Ensure timely resolution of client issues and maintain high service standards.

Compliance & Risk Management

• Maintain compliance with operational risk, credit, KYC, AML, and internal policy requirements.
• Ensure adherence to credit, operational risk, anti-mis-selling, and regulatory requirements.
• Maximize client satisfaction while ensuring compliance with UAE Central Bank and anti-money laundering regulations.

Qualifications & Experience

• Graduate degree is essential, preferably in Business, Finance, or Accounting.
• 3–5 years of banking experience required, preferably in a Relationship Manager role.
• Strong understanding of basic banking operations, SME banking, compliance regulations, KYC, AML, and internal policies.

Skills & Competencies

• Knowledge of banking products including Trade Finance, Treasury, assets, deposits, insurance, and investment products.
• Sales-driven and goal-oriented mindset.
• Team player with proactive and confident approach.
• Ability to manage client relationships professionally.
• Ability to adhere to credit, operational risk, anti-mis-selling, and regulatory requirements.

Additional Information

• Flexible work policy allowing work from home when suitable.
• Competitive rewards, benefits, and perks.
• Professional development opportunities to accelerate career growth.