Recreation Supervisor

Role Overview

Recreation Supervisor at wasl (Viya), UAE. This role leads day-to-day operations of the club's recreational facilities, ensuring exceptional service delivery within a safe, engaging, and well-maintained environment for members and guests.

Company Overview

Viya is the UAE's leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. The portfolio includes Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio.

Role Purpose

The Recreation Supervisor is accountable for guest-facing team performance, operational efficiency, and consistent delivery of club standards across all recreational areas. Reporting to the Assistant Country Club Manager, the role ensures seamless daily operations and exceptional member experience.

Key Responsibilities

Operations & Facilities

• Oversee daily opening and closing procedures across all recreation areas, ensuring operational readiness at all times.
• Ensure all facilities are maintained to the highest standards of cleanliness, safety, and functionality.
• Monitor facility utilisation, member feedback, and operational performance, providing actionable insights and recommendations to enhance performance and member experience.
• Contribute to continuous improvement initiatives aligned with departmental and club objectives.
• Take ownership of assigned operational areas or projects, ensuring delivery against agreed objectives and timelines.

Team Leadership & Development

• Supervise and support the Little Acres Kids Club, Lifeguards, Reception, and Housekeeping teams to deliver consistently high service standards.
• On occasion, provide full or partial shift coverage, such as Kids Club shifts.
• Lead, motivate, and develop team members through daily briefings, performance management, and ongoing coaching.
• Identify training needs and implement development initiatives to enhance team capability.
• Assist with scheduling and rostering to ensure optimal staffing and efficient resource allocation.

Duty Management

• Act as department Duty Manager in the absence of senior management, assuming full responsibility for club operations, member experience, and incident management.

Member Experience & Engagement

• Deliver and continuously enhance a seamless, high-quality member experience, proactively anticipating needs and increasing engagement.
• Build and maintain strong member relationships, effectively handling feedback and complaints with ownership through to resolution.
• Plan and execute recreational programmes, activities, and events to drive member engagement and participation.

Revenue & Events

• Drive revenue opportunities through upselling, promotions, and utilisation-focused initiatives across club services.
• Play a key role in the on-day execution of recreation-related events, such as kids parties, including close working relations with the Viya events team, F&B, and the client.

Compliance & Records

• Ensure full compliance with health, safety, and hygiene standards, including regular checks, risk assessments, and emergency response.
• Maintain accurate operational records, including incident reports and performance data.

Support Functions

• Support the Assistant Country Club Manager with ad-hoc operational and strategic tasks.

Qualifications & Experience

• Proven experience in a supervisory role within hospitality, leisure, or recreation.
• Strong leadership and team management skills.
• Experience managing multi-department teams.

Skills & Competencies

• Excellent communication and interpersonal abilities.
• High attention to detail with a proactive approach to problem-solving.
• Ability to remain calm and professional under pressure.
• Guest-focused mindset with a passion for delivering exceptional service.
• Operational planning and coordination skills.
• Ability to analyse performance data and drive improvements.

Additional Information

Preferred Qualifications

• First Aid certification (desirable).
• Experience in a luxury or member-focused environment.
• Experience working with children or delivering children's programmes.
• Working knowledge of health and safety regulations.

Organisational Culture

Viya has a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates. The organisation fosters a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to shared success.