Recreation Shift Leader

Role Overview

Recreation Shift Leader at Marriott. The role is based on a Marriott property and serves as a key resource for all recreation activities facilitated on-site.

Role Purpose

Serve as a key resource for all recreation activities facilitated on the property, providing guests with information about available facilities, encouraging participation, promoting safety, and maintaining a fun and relaxing atmosphere.

Key Responsibilities

Guest Engagement & Activity Management

• Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center.
• Encourage, recruit, register, and schedule guests to participate in recreation activities.
• Promote a fun and relaxing atmosphere for guests.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Safety & Compliance

• Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.
• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
• Provide assistance to injured guests until the arrival of emergency medical services.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Comply with quality assurance expectations and standards.

Facility Operations & Maintenance

• Clean and maintain recreational facilities, equipment and supplies.
• Visually inspect tools, equipment, or machines to identify defects.

Point of Sale & Payments

• Provide cashier services when working in facilities that include point of sales transactions.
• Process payments for rental equipment, recreation activities, facility rentals, or retail sales.
• Enter and locate work-related information using computers and/or point of sale systems.

Events & Functions

• Assist when hosting private functions within the recreation facilities with group activities and events.

Professional Standards

• Follow company policies and procedures.
• Ensure uniform and personal appearance is clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.

Qualifications & Experience

Education

• High school diploma or G.E.D. equivalent.

Certifications

• CPR Certification.
• First Aid Certification.
• Recreation Equipment certification or training.
• Any certification or training required by local and state agencies.

Skills & Competencies

• Read and visually verify information in a variety of formats, including small print.
• Enter and locate work-related information using computers and point of sale systems.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Additional Information

• Perform other reasonable job duties as requested.