Job description
Role Overview
Recreation Manager position at Anantara The Palm Dubai Resort, a global luxury hotel and resort brand rooted in Thai culture and committed to authentic hospitality. The resort is located in Dubai, United Arab Emirates.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand. The brand is rooted in Thai culture with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning "without end," the spirit embodies freedom, movement, and harmony. The company has expanded across the world, welcoming guests in captivating locales from pristine beaches and private islands to ancient sites and vibrant metropolises.
Role Purpose
Oversee the Sports & Recreations department to achieve the highest possible levels of guest satisfaction while creating unique recreation activities that serve as a competitive differentiator for the resort. Drive department revenue and maintain safe, high-quality programs that enhance the guest experience.
Key Responsibilities
Department Operations
- Oversee the smooth running of the Sports & Recreations department on a day-to-day basis.
- Ensure appropriate staffing given the activities on offer and the guest mix in the hotel.
- Ensure proper accounting procedures are followed when collecting charging fees for Sports & Recreations.
- Prepare yearly budget for department.
- Drive revenues of the department.
- Be prepared to assume other Sports & Recreations duties or responsibilities as requested by management.
Activity Development & Programming
- Create new, unique and interesting recreation activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located.
- Continually position the sports and leisure offering as a differentiator and a point of competitive advantage for the hotel.
- Monitor the success of activity programs through the number of participants per scheduled event and through guests' feedback.
- Make necessary adjustments to maintain top quality, fun-filled and original programs for hotel guests.
- Prepare and circulate clear information to guests of the events offered by the hotel in conjunction with the Anantara Concierge.
Health, Safety & Compliance
- Lead the implementation of all health and safety codes in the sports and leisure activities of the hotel.
- Take full and complete care of children.
- Ensure that all activities are performed in a safe environment using proper safety techniques.
- Use qualified attendants in all areas where relevant qualifications are required, such as Fitness Leader, Aerobics Instructor, or Lifeguard.
Team Leadership & Development
- Supervise instructors and all other associates who help with any activities or functions arranged via Sports & Recreations.
- Train and assist in the evaluation of attendants who work with fitness programs.
- Develop and maintain a strong working environment with the other departments.
Children's Programming & Strategic Partnerships
- Take the lead on the Anantara Children program.
- Work closely to promote the Spa offering to ensure that we maximize guest satisfaction and hotel revenue by enabling our guests to experience the spa.
Vendor & Service Management
- Ensure outsourced service providers are of good quality.
- Have complete knowledge of the products and services offered by the hotel.
Qualifications & Experience
- Previous experience in a similar role at a luxury resort or hotel in the United Arab Emirates.
- Strong leadership and team development skills.
- Excellent communication skills and guest engagement abilities.
- Fluency in English; additional languages are an advantage.
- CPR and First Aid certification (preferred or willing to obtain).