Recreation Experience Expert (Pool Attendant)

Role Overview

Recreation Experience Expert (Pool Attendant) at Marriott International. This position is based at a Marriott property and serves guests across the resort's recreation facilities.

Company Overview

Marriott International is committed to being an equal opportunity employer and actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Le Méridien, a Marriott brand portfolio property, is inspired by the era of glamorous travel and celebrates each culture through the distinctly European spirit of savouring the good life. The brand provides authentic, chic, and memorable service along with experiences that inspire guests to savour the destination.

Role Purpose

Serve as a key resource for all recreation activities facilitated on the property. Provide information, encouragement, and support to guests participating in recreation facilities and activities while promoting safety, fun, and relaxation.

Key Responsibilities

Recreation Activities & Guest Engagement

• Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center.
• Encourage, recruit, register, and schedule guests to participate in recreation activities.
• Promote a fun and relaxing atmosphere for guests.
• Assist when hosting private functions within the recreation facilities with group activities and events.
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.

Safety & Emergency Response

• Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.
• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
• Provide assistance to injured guests until the arrival of emergency medical services.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.

Facility Maintenance & Operations

• Clean and maintain recreational facilities, equipment, and supplies.
• Visually inspect tools, equipment, or machines to identify defects.

Guest Service & Relations

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.

Financial Transactions

• Provide cashier services when working in facilities that include point of sales transactions.
• Process payments for rental equipment, recreation activities, facility rentals, or retail sales.
• Enter and locate work-related information using computers and/or point of sale systems.

Workplace Standards & Teamwork

• Follow company policies and procedures.
• Ensure uniform and personal appearance is clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.

Additional Duties

• Read and visually verify information in a variety of formats (e.g., small print).
• Perform other reasonable job duties as requested.

Qualifications & Experience

Education

• High school diploma or G.E.D. equivalent preferred.

Experience

• No related work experience required.
• No supervisory experience required.

Certifications & Licenses

• CPR Certification required.
• First Aid Certification required.
• Recreation Equipment certification required.
• Any certification or training required by local and state agencies.

Skills & Competencies

• Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Proficiency with computers and point of sale systems.
• Strong verbal communication skills.
• Customer service and hospitality orientation.

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.