Receptionist

Role Overview

Receptionist at MIRA Construction, a medical clinic in Dubai, United Arab Emirates.

Role Purpose

Serve as the first point of contact for patients and visitors, ensuring a welcoming experience while efficiently managing front-desk operations in a healthcare environment.

Key Responsibilities

Patient & Visitor Management

• Greet and assist patients, visitors, and healthcare professionals in a courteous and professional manner.
• Register new patients and maintain accurate patient records.
• Handle patient check-ins and check-outs, including billing and payment collection.

Appointments & Scheduling

• Manage patient appointments, cancellations, and rescheduling through the clinic management system.

Communications

• Answer incoming phone calls, emails, and inquiries promptly and professionally.

Administrative Operations

• Coordinate with doctors, nurses, and administrative staff to ensure smooth daily operations.
• Assist with administrative tasks, documentation, filing, and reporting as required.
• Ensure the reception area remains clean, organized, and welcoming.

Compliance & Records

• Maintain confidentiality of patient information in compliance with healthcare regulations.
• Verify insurance details and coordinate with insurance providers when required.

Qualifications & Experience

• Minimum 2 years of experience as a Receptionist, Front Desk Executive, or Patient Coordinator in a medical clinic, hospital, dental clinic, or healthcare facility.
• Currently based in Dubai, UAE.

Skills & Competencies

• Excellent verbal and written communication skills in English.
• Proficient in Microsoft Office and clinic/hospital management software.
• Strong customer service and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced healthcare environment.
• Knowledge of medical terminology and insurance processes.
• Arabic language skills are a plus.
• Professional appearance and positive attitude.

Additional Information

• Competitive salary package.
• Professional and supportive work environment.
• Career growth opportunities within the healthcare sector.
• Annual leave and UAE labor law benefits.
• Health insurance and other company benefits as applicable.