Receptionist

Role Overview

Receptionist at Rixos Bab Al Bahr, Accor. Ras Al Khaimah, United Arab Emirates.

Company Overview

Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE. The resort is renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept. The property offers guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf. It is a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.

Role Purpose

The Receptionist ensures a smooth flow of customers through the resort, manages incoming communications and inquiries, maintains organized front-of-house operations, and delivers high-quality customer service in accordance with luxury hospitality standards and safety protocols.

Key Responsibilities

Customer Service & Communication

• Ensure high-quality customer service while following all safety protocols.
• Answer, screen, and forward incoming phone calls in accordance with hotel procedures.
• Provide customers with basic and accurate information.
• Handle multiple phone lines.

Scheduling & Administration

• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and pull patient files for the next day's appointments.
• Processes and understand managed care plans while obtaining document information from the insurance company as needed.

Operations & Logistics

• Ensure a smooth flow of customers through the resort.
• Keep reception area tidy and presentable with all necessary materials.
• Receive, sort, and distribute daily mail and deliveries.
• Maintain inventory of office supplies.
• Check order status and notify customers when orders are in or of any delays.

Team Engagement

• Participate in regularly scheduled mandatory communication meetings.

Qualifications & Experience

• High School Diploma or equivalent.
• 0–2 years of related experience or training preferred.
• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• Experience handling multiple phone lines preferred.

Skills & Competencies

• Strong customer service skills required.
• Strong organizational skills required.
• Additional foreign language is an asset: Russian and German speaking preferred.

Additional Information

• Competitive salary.
• Duty meals provided: breakfast, lunch, dinner, midnight meal, and coffee breaks.
• Vacation tickets and benefits provided by the hotel.
• Medical insurance provided.
• Supportive and multicultural work environment.
• Opportunities for career growth and professional development.
• Training to international luxury standards.
• Chance to build a long-term career within a globally recognized hospitality brand.