Receptionist

Role Overview

Receptionist at Hilton Hotels. This role is based at a Hilton hotel property and is central to delivering exceptional guest experiences from arrival through departure.

Role Purpose

As a Receptionist, you deliver memorable hospitality experiences by ensuring a seamless check-in and check-out process, providing comprehensive guest support, and spreading the light and warmth of hospitality to every guest.

Key Responsibilities

Guest Welcome & Check-In

• Greet guests upon arrival with a warm welcome.
• Complete the check-in process, including verifying guest details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.

Guest Departure & Payment Processing

• Process guest departures by verifying charges and handling payments accurately.
• Issue receipts and use the point-of-sale system accurately.

Guest Services & Support

• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, and promotions.
• Provide local area information to assist with guest inquiries.
• Respond to guest requests with care and urgency.
• Resolve guest concerns effectively.
• Manage messages and communications.

Revenue Optimization

• Use up-selling techniques to recommend hotel amenities.
• Maximize room and service revenue through effective promotion of hotel services.

Additional Information

Hilton is an award-winning global leader in hospitality recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune. The company has welcomed more than 3 billion guests worldwide and operates a suite of world-class brands with a company-wide commitment to providing the best stay for every guest. Hilton supports career development and progression for all team members.