Receptionist / Patient Coordinator

Role Overview

Receptionist / Patient Coordinator at Ontime Healthcare, a premium aesthetic and dermatology clinic in Dubai.

Company Overview

A premium aesthetic and dermatology clinic in Dubai offering advanced solutions in aesthetic medicine, dermatology, and hair restoration. The clinic focuses on delivering personalized treatments, high standards of clinical care, and a premium patient experience.

Role Purpose

Manage the complete patient journey and deliver an exceptional front-desk experience while coordinating appointments, consultations, and treatments between patients and clinical staff.

Key Responsibilities

Patient Management & Coordination

• Manage the complete patient journey from initial inquiries and appointment scheduling to treatment coordination and follow-ups.
• Coordinate appointments, consultations, and treatment schedules with doctors, nurses, and other clinical staff.
• Maintain accurate patient records, appointment schedules, and administrative documentation while ensuring confidentiality.

Patient Experience & Communication

• Welcome patients and provide a professional, personalized, and premium front-desk experience.
• Handle patient inquiries through phone calls, WhatsApp, emails, and in-person communication.
• Handle patient concerns and feedback professionally while maintaining high standards of customer service and clinic operations.

Service & Sales Support

• Explain clinic services, aesthetic treatments, and available packages while supporting patient conversion and retention.

Qualifications & Experience

• Previous clinical experience as a Receptionist or Patient Coordinator is mandatory.
• Experience in an aesthetic, dermatology, cosmetic surgery, or premium healthcare clinic is highly preferred.
• Previous experience in sales, treatment coordination, patient conversion, and retention is an advantage.

Skills & Competencies

• Strong patient coordination, appointment management, and client relations skills.
• Excellent communication, interpersonal, and customer-service skills.
• Professional and well-presented, with the ability to confidently interact with VIP and high-profile clientele.
• Strong organizational and multitasking skills, with the ability to work efficiently in a fast-paced clinic environment.

Additional Information

• Russian, Tunisian, Moroccan, Uzbek, Kazakh, or European candidates preferred.
• Available for full-time employment in Dubai.