Receptionist - InterContinental Riyadh

Role Overview

Receptionist at InterContinental Riyadh, operated by Fa Evax Saasfaprod1, based in Riyadh.

Role Purpose

Deliver exceptional front-desk service by welcoming guests, managing check-in and check-out procedures, processing transactions, coordinating with hotel departments, and ensuring compliance with InterContinental service standards and hotel policies.

Key Responsibilities

Guest Services

• Welcome and greet guests in a warm and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Verify guest information and ensure all registration details are accurate.
• Handle guest requests, inquiries, and complaints professionally.
• Provide information about hotel facilities, services, restaurants, and local attractions.
• Assist guests with reservations, modifications, and cancellations.
• Monitor arrivals, departures, VIP guests, and special requests.
• Assist with luggage arrangements and transportation requests when required.

Transactions & Records

• Process room payments, deposits, and other guest transactions.
• Maintain accurate guest records and update the hotel system accordingly.
• Handle guest keys and ensure proper key control procedures are followed.
• Follow cash handling, security, health, and safety procedures.

Communications & Coordination

• Handle telephone calls, emails, and guest messages promptly.
• Coordinate with other departments to ensure guest requests are followed up.
• Manage room assignments and coordinate with Housekeeping regarding room status.
• Attend daily briefings and communicate important guest information to the team.
• Support colleagues and other departments during busy periods.

Reporting & Administration

• Prepare and review daily reports and handover information.
• Complete all assigned tasks and ensure a proper handover at the end of the shift.

Standards & Compliance

• Follow hotel policies, procedures, and InterContinental service standards.
• Maintain confidentiality of guest information.
• Ensure the reception area is clean, organized, and presentable.
• Promote hotel services and facilities when appropriate.