Receptionist

Role Overview

Receptionist at Hilton. This role welcomes guests, manages check-in and check-out processes, and delivers exceptional hospitality experiences at the hotel front desk.

Role Purpose

To create memorable guest experiences by delivering warm, efficient front-desk service during arrival and departure, while promoting hotel services and resolving guest requests with care and urgency.

Key Responsibilities

Guest Services

• Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Respond to guest requests and resolve concerns with care and urgency.
• Effectively manage messages and communications.

Hotel Knowledge & Promotion

• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.

Additional Information

Hilton is recognized on the World's Best Workplaces list by Great Place to Work and Fortune. The company has welcomed more than 3 billion guests worldwide and operates a suite of world-class brands with a commitment to providing the best stay for every guest.