Job description
Role Overview
Receptionist (Arabic Speaking) at Radisson Hotel Group. This is a front-desk position in a 5-star luxury hotel environment within one of the world's largest hotel groups, operating more than 1,460 hotels across 95+ countries.
Company Overview
Radisson Hotel Group operates ten distinctive hotel brands with a brand promise of Every Moment Matters and a signature Yes I Can! service ethos. People are core to business success, and the organization cultivates a culture where employees are empowered to be their best every day and bring culture, spirit, environment and opportunities to guests and colleagues alike.
Role Purpose
Welcome, register, and assist guests promptly and efficiently while delivering exceptional service that reflects luxury hospitality standards and the Radisson Hotel Group's commitment to making every moment matter for guests.
Key Responsibilities
Guest Reception & Assistance
- Welcome, register, and assist guests with warmth, professionalism, and efficiency.
- Handle guest requests and special arrangements effectively.
- Manage VIP guests, special requests, and guest complaints with professionalism and grace.
- Remain calm and professional while working under pressure in a fast-paced environment.
Guest Information & Operations
- Maintain strong attention to detail when handling guest information and payments.
- Maintain guest confidentiality and data privacy.
- Demonstrate good knowledge of hotel facilities, services, and outlets.
- Maintain good knowledge of local attractions, events, and activities.
- Possess knowledge of room reservations and registration procedures.
Service Delivery
- Demonstrate a strong "Yes I Can!" attitude and commitment to Radisson Hotel Group's Responsible Business principles.
- Deliver warm, friendly, and professional service that reflects luxury guest service standards.
- Work effectively as part of a team in a multicultural 5-star hotel environment.
Qualifications & Experience
- Previous experience in a 5-star hotel or luxury hospitality environment is preferred.
- Previous experience in a hotel or hospitality environment is preferred.
- Native Arabic speaker with excellent verbal and written communication skills.
- Excellent English communication skills; additional languages are an advantage.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong knowledge of luxury guest service standards and hotel operations.
- Strong organizational and time-management skills.
- Professional, polished, and confident personality with excellent grooming standards.
- Ability to work effectively in a fast-paced, multicultural 5-star hotel environment.
- Result-driven, proactive mindset and ability to work effectively as part of a team.
- Genuine passion for hospitality and a strong "Yes I Can!" attitude.
Additional Information
Global benefits include special hotel rates at Radisson hotels worldwide for employees and loved ones, plus access to local perks and rewards tailored to country of employment. The organization invests in employee growth, learning, and career development. The workplace is inclusive and celebrates diversity through Employee Resource Groups and inclusion initiatives.