Receptionist & Administration Assistant - UAE National

Role Overview

Receptionist & Administration Assistant – UAE National position at International Schools Partnership, based in the United Arab Emirates.

Role Purpose

Deliver high-quality reception and administrative support to ensure efficient school operations, safeguard student welfare, manage visitor access, coordinate admissions activities, and maintain accurate records and information systems that enable seamless communication between the school, parents, and staff.

Key Responsibilities

Reception & Visitor Management

• Provide high-quality reception service including efficient and courteous management of incoming telephone calls and visitors in line with school guidelines.
• Ensure all visitors sign in and take a visitor badge where necessary.
• Control visitor access to the school.
• Keep the reception area smart, tidy, and well-maintained.
• Replenish marketing material daily.

Communications

• Communicate with parents regarding all aspects of school life, including receiving and passing on information between parents and teachers.
• Call parents to ascertain reasons for pupils' absence.
• Maintain daily student attendance records and communicate with teachers to ensure completion.
• Communicate with parents regarding student attendance on a daily basis.
• Respond to parents' requests regarding letter requests, access to online student portals, and related matters.

Admissions & Enquiries

• Assist with all admissions-related tasks, including preparation for and assistance at open mornings.
• Take calls and record details of enquiries from prospective new families.

Records & Administration

• Maintain and update school information, records, and databases.
• Maintain and update all administrative and information systems and processes as required.
• Retrieve and collate information to ensure delivery of an efficient reception and administrative service.
• Receive, sort, and distribute all packages, deliveries, and mail.
• Keep noticeboards up-to-date.

Events & Support

• Assist with Open Days, Prize Giving, and other school functions and events.
• Deputize for absent colleagues as part of the office administrative team.
• Assist with student first aid and welfare matters.

Professional Development

• Attend appropriate Professional Development Courses.
• Initiate improvements to the front office environment.

Health & Safety

• Emphasize the importance of safety in all areas of the curriculum, communicating to pupils the importance of a responsible attitude towards personal safety, the safety of others, and respect for school property and equipment.
• Safeguard students.
• Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities.
• Assist in implementing all policies and rules governing student life and conduct.
• Ensure that all necessary health and safety rules and procedures are being followed.
• Maintain an awareness of all health and safety measures to be taken when in school.

Additional Information

ISP Commitment to Safeguarding

All post holders are subject to appropriate vetting procedures, including an online due diligence search, references, and satisfactory Criminal Background Checks or equivalent covering the previous 10 years' employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

International Schools Partnership is committed to strengthening inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background, or other demographic characteristics.