Quality Specialist

Role Overview

Quality Specialist at Emirates Flight Catering, based at company location.

Role Purpose

Conduct quality audits and manage operational inspections to ensure compliance with established standards. Act as a business partner to operational teams, providing quality guidance and support to drive performance improvement, analyze performance trends, investigate non-conformities, and support continuous improvement initiatives to enhance operational performance, product quality, and customer satisfaction.

Key Responsibilities

Audits & Inspections

• Conduct quality audits and manage operational inspections to ensure compliance with established standards.
• Ensure adherence to regulatory, food safety, quality, and company requirements.

Quality Monitoring & Analysis

• Monitor quality performance indicators, analyze trends, and identify opportunities for improvement.
• Prepare quality reports, dashboards, and insights to support data-driven decision making.

Non-Conformity & Corrective Action

• Investigate non-conformities, customer complaints, and quality deviations and coordinate corrective and preventive actions.
• Drive corrective actions and process optimization based on findings.

Continuous Improvement

• Facilitate continuous improvement initiatives to enhance product quality, service delivery, and customer satisfaction.

Stakeholder Engagement

• Act as a business partner to operational teams, providing quality guidance and support to drive performance improvement.
• Collaborate with stakeholders across departments to foster a culture of quality and operational excellence.

Qualifications & Experience

• Bachelor's degree in Industrial Engineering, Quality Management, Business Administration, Operations Management, or a related discipline.
• 6–7 years of experience in Quality Assurance, Quality Management, Operational Excellence, Compliance, Auditing, or Continuous Improvement roles.
• Proven experience in conducting audits, managing inspections, and monitoring compliance against organizational standards and requirements.
• Experience in driving corrective actions, process optimization, and continuous improvement initiatives.

Skills & Competencies

• Strong analytical skills with experience in performance measurement, trend analysis, reporting, and root cause analysis.
• Proficiency in Microsoft Office applications, particularly Excel, Power BI, and reporting tools.
• Strong business partnering, stakeholder management, communication, and influencing skills.

Additional Information

• Professional certifications such as ISO Internal Auditor, Lead Auditor, Lean, or Six Sigma are advantageous.