Quality Manager

Role Overview

Quality Manager at RTX, based on-site in Abu Dhabi Airports Free Zone, United Arab Emirates, reporting as of 7 October 2026. This is an onsite position.

Role Purpose

This role leads the site's Quality function, serving as the functional management representative to ensure compliance with all regulatory approvals (aviation and non-aviation). The position is accountable for product safety and process compliance across site operations, delivering safe, reliable, and fully compliant outputs while acting as a trusted advisor to site and business leadership on quality, product safety, and regulatory compliance matters.

Key Responsibilities

Quality Leadership & Governance

• Lead the site's Quality function, including policy, standards, compliance oversight, and resource management.
• Serve as the functional management representative for all aviation and non-aviation regulatory approvals.
• Act as the site representative for the Quality & Safety Management System with authority to establish, implement, maintain, and continuously improve the system in a manner supporting a 'Just culture' environment.
• Report on Quality Management System performance to leadership.
• Prepare, maintain, and evaluate QMS documentation, processes, and training to ensure ongoing effectiveness and compliance across sites and programs.

Compliance & Product Safety

• Ensure product and process compliance across aerospace operations (OEM and Aftermarket), delivering safe, reliable, and fully compliant outputs.
• Conduct audit programs to ensure products and processes comply with applicable regulatory and customer standards.
• Drive effective corrective actions resulting from audit findings.

Strategic Planning & Continuous Improvement

• Provide strategic and supportive Quality leadership to the site, ensuring product safety, regulatory compliance, and alignment with broader business objectives.
• Achieve quality objectives on time and within budget, aligned with approved operational and strategic plans.
• Drive continuous improvement initiatives, including reduction of Cost of Poor Quality (COPQ) and prevention of product and process escapes.
• Analyze quality data and production processes to identify trends, mitigate risk, and implement sustainable improvements.
• Lead the implementation and continuous improvement of corporate Lean tools and methodologies (e.g., CORE) to improve efficiency, reduce waste, and enhance overall quality performance.

Customer & Stakeholder Engagement

• Champion the Voice of the Customer (VOC), ensuring customer requirements are met throughout the product lifecycle, from development through in-service support.
• Develop and maintain robust processes and controls that ensure consistent product and service quality.

Operations & Team Management

• Lead and develop the Quality team, managing daily operations, ensuring competency, cross-functional collaboration, and adherence to corporate policies.

Qualifications & Experience

• Bachelor's degree.
• 5–8 years of managerial experience in a medium-sized operational facility, preferably in aviation maintenance, repair, or service.
• Proven experience managing technical operations with a strong understanding of facility production processes.
• Extensive knowledge of Quality Management Systems (QMS) and Safety Management Systems, measurement, analysis, and continuous improvement (CI) tools.
• Demonstrated expertise in Lean methodologies and CI events (e.g., root cause analysis, value stream mapping, 5S, Kaizen) within regulated manufacturing or aerospace environments, with measurable results in quality, efficiency, and cost.
• Experience conducting and leading audits in a regulated aerospace environment.
• Formal auditor training and knowledge of OEM and Aftermarket regulatory requirements.

Skills & Competencies

• Strong proficiency in enterprise systems and IT tools, including Microsoft Office, JDE, SAP, and OneStream/HFM.
• Advanced analytical and problem-solving capabilities.
• Demonstrated leadership and managerial skills, including motivating and supporting cross-functional teams, supervising staff, and achieving organizational goals under pressure.
• Customer-focused mindset with the ability to engage effectively with internal and external stakeholders, including senior management and external partners.
• Excellent planning, organizational, communication, and interpersonal skills.
• Sound judgment and the ability to manage multiple priorities.
• Action-oriented, results-driven, adaptable, and proactive in identifying and resolving issues.
• Experience operating in global environments with exposure to diverse cultures and working styles.
• Fluency in English required.
• Arabic language skills are an advantage.

Additional Information

• Position is onsite.
• Applicants who currently have the legal right to work and live in the UAE are preferred.
• Recruitment for this position remains subject to final hiring approval. Candidates will be kept informed of their application status and provided with updates throughout the recruitment process.
• RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.