Quality & Hygiene Executive

Role Overview

Quality & Hygiene Executive at wasl (Viya), Dubai Golf operations. Reports to Quality & Hygiene Manager, Food & Beverage Department.

Company Overview

Viya is the UAE's leading golf and hospitality management group operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, and digital platforms across Dubai and Abu Dhabi. As part of wasl Hospitality & Leisure, Viya is recognized as a guardian of golfing heritage and a leader in modern hospitality, underpinned by the Viya App loyalty platform. The organization is dedicated to innovation, sustainability, and excellence.

Role Purpose

The Quality & Hygiene Executive supports the implementation, monitoring, and continuous improvement of quality assurance, food safety, and hygiene standards across all Dubai Golf operations. The role ensures full compliance with HACCP, food safety legislation, internal SOPs, and Dubai Golf standards through audits, corrective actions, reporting, and cross-departmental coordination, while promoting a strong culture of hygiene, safety, and service excellence.

Key Responsibilities

Food Safety, Hygiene & HACCP

• Assist in implementing and maintaining the company's Food Safety Management System and HACCP plans across all operational areas.
• Ensure food handling, preparation, storage, transportation, and service comply with HACCP standards and local authority regulations.
• Monitor critical control points (CCPs), verify records, and follow up on non-conformances.
• Support the review and update of HACCP manuals, procedures, logs, and forms, ensuring all documentation remains current and compliant.
• Ensure all employees are aware of and follow approved hygiene and food safety procedures.

Audits, Inspections & Compliance

• Conduct scheduled and ad-hoc internal audits of kitchens, stores, service areas, and events to assess hygiene, food safety, and SOP compliance.
• Prepare detailed audit reports, identify gaps, and recommend corrective and preventive actions.
• Follow up with departments to ensure corrective actions are implemented and closed within agreed timelines.
• Support external audits and inspections conducted by authorities or third-party auditors.

SOP Coordination & Standardization

• Coordinate with all departments to collect, review, and align SOPs into a standardized company format.
• Ensure SOPs reflect current operations, regulatory requirements, and best practices.
• Support departments in implementing SOPs through clear communication and guidance.
• Monitor SOP adherence during operations and audits.

Customer Feedback & External Standards

• Monitor customer feedback monthly through various channels and collate to one platform.
• Conduct trend analysis and corrective actions with management involvement.
• Track and manage corrective actions from mystery shopper audits.
• Track and manage corrective actions from Club 59 audits.
• Track and manage corrective actions from Aldar internal audits.
• Support ISMS Management System implementation.

Customer Complaints & Corrective Actions

• Coordinate with Operations and relevant departments on food safety or hygiene-related customer complaints.
• Investigate complaints, identify root causes, and support the implementation of corrective actions.
• Maintain complaint logs and track trends to prevent recurrence.
• Provide feedback and recommendations to management to improve service quality and safety.

Operational Support & Continuous Improvement

• Identify hygiene, safety, and quality risks within operations and proactively recommend improvements.
• Collaborate with Operations and Training teams to enhance service delivery and quality levels.
• Support hygiene awareness initiatives, toolboxes, and training sessions where required.
• Promote a culture of food safety, cleanliness, and accountability across all teams.

Supplier & External Coordination

• Conduct periodic audits of supplier stores, vehicles, and handling practices to ensure compliance with HACCP and hygiene standards.
• Liaise with suppliers regarding corrective actions where non-compliance is identified.
• Maintain professional relationships with external stakeholders to support overall organizational objectives.

Reporting & Administration

• Maintain systems for measuring and monitoring food hygiene and quality performance using qualitative and quantitative methods.
• Prepare hygiene, HACCP, and audit reports for management as required.
• Maintain accurate records, logs, and compliance documentation.
• Support strategic initiatives relating to health, safety, and operational risk management.

Service Excellence & Brand Standards

• Act in line with Dubai Golf Mission, Vision, and Values.
• Apply the 4 Service Steps when dealing with internal and external customers.
• Support consistent delivery of Dubai Golf standards across all operations.

Additional Duties

• Represent the department or a group in various committees, including Staff Committee, Green Theme (environmental), Food Committee, and Sport Committee or projects.
• Undertake Fire Marshall or First Aider training as requested.
• Participate in various activities contributing towards individual and organizational growth.

IT Security Awareness

• Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl DG.
• Cooperate, coordinate, and share information with Internal/External Audit teams as appropriate and applicable.
• Attend Information Security Awareness sessions conducted by the wasl IT Department.
• Report all Information Security breaches, events, weaknesses, and incidents (actual or suspected breaches) immediately to the IT Service Desk.

Qualifications & Experience

• Minimum 1 year experience in a similar Quality, Hygiene, or Food Safety role.
• Quality Assurance, Food Safety Audit, or Consulting experience.
• HACCP / Lead Auditor qualification from a recognized body.

Skills & Competencies

• Strong attention to detail and follow-up.
• Clear verbal and written communication skills.
• Ability to influence and guide cross-functional teams.
• Computer literate (reports, documentation, systems).
• Strong organizational and time management skills.
• Calm, professional approach in high-pressure situations.
• Fluency in English; knowledge of Arabic or additional languages is an advantage.

Additional Information

• Viya maintains a multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates.
• The organization fosters a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to shared success.