Quality Control Senior Specialist - Abha (2023090)

Role Overview

Quality Control Senior Specialist at Nahdi, based in Abha.

Role Purpose

Serve as the frontline compliance expert responsible for validating and ensuring the daily execution of all quality assurance standards and procedures within the Distribution Center. Drive operational quality checks, conduct practical testing of new standards, and investigate all non-conformities and deviations through root cause analysis.

Key Responsibilities

Standards Execution and Validation

• Receive, study, and thoroughly understand all quality standards, testing protocols, and Standard Operating Procedures defined by the central Quality Assurance team.
• Conduct hands-on testing and practical simulations of new or revised standards within the operational Distribution Center environment to verify feasibility, efficiency, and compliance before full-scale rollout.
• Perform routine and spot checks on Distribution Center operations, covering temperature mapping, inventory segregation, security, goods receipt, dispatch quality, and equipment calibration records.
• Ensure adherence to established Quality Control standards across all operational areas.
• Ensure correct, consistent, and effective implementation of all approved Quality Assurance standards by operational staff across the Distribution Center.

Deviation and Investigation Management

• Monitor and immediately report all deviations, non-conformances, or operational breaches from defined Quality Control standards and regulatory requirements, including Good Distribution Practice.
• Lead the formal investigation process for all critical deviations and non-conformances.
• Conduct thorough Root Cause Analysis to identify underlying systemic, procedural, or human factors contributing to deviations.
• Document deviations and complete Root Cause Analysis findings, including evidence, investigation steps, and root cause summary in formal reports.
• Submit deviation and Root Cause Analysis reports to the Quality Assurance team to enable recommendation of appropriate Corrective and Preventative Actions.

Training and Continuous Improvement

• Assist the Quality Assurance team in translating complex standards into practical, on-the-floor training for Distribution Center operations staff and Quality Control inspectors.
• Provide practical feedback to the central Quality Assurance team regarding execution challenges, unexpected outcomes, or process improvements observed during testing and implementation phases.
• Support internal and external audits by providing evidence of daily Quality Control checks, deviation investigation records, and compliance implementation status within the Distribution Center.

General Duties

• Perform other duties as assigned.

Qualifications & Experience

• Bachelor's Degree in Pharmacy, Industrial Engineering, Quality Management, or a related scientific or technical field.
• Minimum of 4 to 6 years of direct experience in a Quality Control or hands-on compliance role within a large-scale Distribution Center.
• Preferably experience in the pharmaceutical or healthcare industry.

Skills & Competencies

• MS Office Suite proficiency.
• Awareness of Enterprise Resource Planning systems.
• English language capability.
• Arabic language capability.

Additional Information

• Work Environment: 90% indoors, 10% outdoors.
• Working Days: 5 days per week.
• Days Off: 2 days per week.
• Working Hours: 8:30 AM to 5:30 PM.