Public Area Attendant

Role Overview

Public Area Attendant at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE. The resort, opening in 2027, will be the first integrated resort in the UAE, featuring 1,530 rooms and suites, 22 restaurants, lounges and bars, a theater, beach club, multiple pools, a five-star spa, salon, shopping promenade, and celebrations and events center.

Company Overview

Wynn Al Marjan Island is an integrated resort development in the emirate of Ras Al Khaimah, 50 miles from Dubai International Airport. The property is part of Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

Role Purpose

Maintain Wynn standards of cleanliness and appearance across all public areas of the resort, including restrooms, pantries, offices, exterior areas, and back-of-house spaces. Focus on driving employee engagement and guest satisfaction through consistent, high-quality public area operations.

Key Responsibilities

Operations & Maintenance

• Oversee daily operations in the Public Area Department.
• Dust and wipe down all surfaces, including desks, tables, office equipment, and windowsills, to reduce allergens and maintain a tidy appearance.
• Clean and disinfect restrooms, replenish consumables such as soap, toilet paper, and paper towels.
• Report maintenance issues, such as leaks, spills, or damages, to the facilities management team.
• Monitor and report maintenance issues or inventory shortages promptly.
• Follow specific cleaning schedules and adapt to urgent cleaning requests or special events as directed by management.

Inventory & Supply Management

• Ensure all cleaning tools and equipment are cared for, cleaned, and stored in designated areas after use.
• Restock and organize cleaning supplies and notify supervisors when additional supplies or repairs are required.
• Monitor inventory levels of cleaning chemicals and tools to ensure adequate stock according to operational needs.

Governance & Compliance

• Monitor adherence to operations policies and procedures.
• Understand and adhere to the Company's fire, hygiene, and safety policies.
• Adhere strictly to Wynn's safety protocols and guidelines, including correct handling and storage of cleaning chemicals and equipment.
• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
• Adhere to Company policies and procedures and comply with the Code of Conduct.
• Participate in the Company recycling program and follow strict discipline to reduce, reuse, and recycle.

Stakeholder Management & Communication

• Consult regularly with all levels of management within the company to ensure resort cleanliness.
• Resolve and act on guest feedback and special requests in a timely manner.
• Maintain effective communication with all Team Members by providing written and verbal translations.
• Attend department and inter-department meetings and share relevant information.
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
• Interact with Department and Company Team Members, management, and contractors professionally and positively.
• Act as a senior liaison between guests and all other Property Departments.

Administration & Additional Duties

• Oversee Public Area administration and paperwork.
• Accept any other duties and responsibilities assigned by the Executive Director.
• Recognize and praise employees for positive performance.

Qualifications & Experience

• Secondary school or above.
• Minimum of 3 years of housekeeping or public areas experience.
• Housekeeping and Public Area expertise.
• Previous experience in commercial or office cleaning is preferred but not strictly required; on-the-job training will be provided.

Skills & Competencies

• Ability to perform physical tasks, including standing, bending, lifting up to 10–15 kg, and repetitive motions for extended periods.
• Familiarity with basic cleaning techniques, products, equipment, and basic knowledge of workplace safety and hygiene standards.
• Attention to detail and commitment to delivering high-quality work.
• Good time management skills and ability to work independently or as part of a team.
• Strong organizational skills to manage inventory, schedules, and daily operations efficiently.
• Good multicultural communication and interpersonal skills.
• Ability to communicate clearly and effectively with staff and management.
• Excellent customer service skills.
• Creative, organized, and detail oriented.
• Team player who responds quickly to demands and thrives in a high-pressure work environment.

Additional Information

• Able to work on shifts and be flexible regarding work schedules according to business demand.
• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package and incentive programs.
• Additional employee benefits available.