Public Area Attendant

Role Overview

Public Area Attendant at Hilton. This role is based at a Hilton hotel property. You will ensure the cleanliness and upkeep of the hotel's public spaces while delivering memorable guest experiences.

Role Purpose

To maintain the cleanliness, safety, and aesthetic appeal of all public areas throughout the hotel, ensuring guest satisfaction and supporting the broader Housekeeping and Laundry team in their daily operations.

Key Responsibilities

Cleaning and Maintenance

• Clean and maintain toilets, lifts, back areas, and terraces.
• Clean rooms, hallways, and restrooms.
• Clean rugs, carpets, and upholstered furniture using a vacuum cleaner, broom, and shampoo machine.
• Wash walls and ceilings.
• Arrange and disinfect all furniture surfaces.
• Sweep, mop, scrub, wax, and polish floors.
• Dust and polish metal work.
• Clean and maintain restaurants and banquet halls.
• Sweep carpets.
• Empty outside ashtrays and urns.
• Polish public areas including furniture and fixtures.
• Vacuum and polish elevators.
• Remove trash collected in all areas.
• Clean and maintain all equipment daily.
• Keep the front and back of the hotel free from trash.

Public Spaces and Guest Interaction

• Maintain all lobbies and public facilities, including lobby restrooms, telephone areas, front desk, and offices in a neat and clean condition.
• Promote a positive image of the property to guests through pleasant, honest, and friendly demeanor.
• Address guest requests and problems when required.
• Assist guests in public areas when required.

Scheduling and Planning

• Maintain a time schedule for cleaning of assigned areas.
• Follow the special cleaning schedule.
• Conduct spring cleaning of assigned areas as per the schedule provided.
• Post caution signs as required.

Inventory and Equipment Management

• Maintain inventory in the Housekeeping closets.
• Return and maintain housekeeping trolleys at end of shift.
• Return and restock cart at end of shift.

Compliance and Standards

• Follow standard operating procedures.
• Comply with Lost and Found Policy of the Hotel.
• Achieve and exceed the guest satisfaction score.

Skills & Competencies

• Attention to detail and commitment to high cleaning standards.
• Physical stamina and ability to perform repetitive tasks.
• Ability to work effectively as part of a team.
• Honest, friendly, and professional demeanor.
• Ability to follow instructions and adhere to procedures.
• Problem-solving and guest service orientation.

Additional Information

Hilton is an award-winning workplace recognized on the World's Best Workplaces list by Great Place to Work and Fortune. The company operates as a global hospitality leader with multiple world-class brands and a commitment to supporting team member career development and growth.