Public Area Attendant at InterContinental Dubai Marina

Role Overview

Public Area Attendant at InterContinental Dubai Marina, operated by IHG Hotels and Resorts. The hotel is a five-star luxury property located in Dubai Marina with 328 rooms and residence suites.

Company Overview

InterContinental Dubai Marina is a five-star luxury hotel and residence in the heart of Dubai Marina featuring flexible event space and restaurants and bars. The staff represents over 30 languages and countries, creating an international five-star presence. InterContinental is part of IHG Hotels and Resorts, the world's largest family of luxury hotels, shaped by decades of international know-how and local insights.

Role Purpose

To maintain the cleanliness, safety, and professional appearance of all public areas throughout the hotel while delivering responsive guest service that reflects the InterContinental brand's commitment to warm and sophisticated experiences.

Key Responsibilities

Cleaning and Maintenance

• Clean and maintain all public areas including lobbies, corridors, restrooms, elevators, staircases, and back-of-house areas.
• Ensure cleanliness standards are consistently met in accordance with hotel policies and procedures.
• Operate cleaning equipment (vacuum cleaners, floor polishers, etc.) safely and efficiently.

Restroom and Supply Management

• Replenish supplies in public restrooms and ensure that amenities are fully stocked and functional.

Guest Service and Communication

• Immediately respond to guest requests or concerns in a professional and courteous manner.
• Maintain a well-groomed, professional appearance and demonstrate positive body language and demeanor.

Reporting and Safety

• Report maintenance issues, safety hazards, or lost and found items to the appropriate departments.
• Follow all health, safety, and hygiene regulations and hotel standard operating procedures.

Team Support

• Support housekeeping team with additional tasks during peak periods or special events.

Qualifications & Experience

• Previous experience in recreation, guest service, or a wellness-related role, preferably in a hotel or resort setting.
• Ability to work independently and as part of a team.

Skills & Competencies

• Strong attention to detail and a passion for maintaining cleanliness and hygiene.
• Friendly, energetic, and guest-oriented attitude.
• Strong communication skills.

Additional Information

• Competitive salary with rewards for hard work.
• Staff discounts on room rates.
• Access to some of the best training in the industry.
• Supportive team environment that values collaboration.
• Inclusive workplace culture that celebrates differences and encourages employees to bring their whole selves to work.
• myWellbeing framework supporting health, lifestyle, and workplace wellbeing.
• Equal employment opportunities provided by IHG Hotels and Resorts.