Professional Services Engineer

Role Overview

Professional Services Engineer at Ghobash Group. This role involves close collaboration with clients, vendors, and internal teams to implement, support, and optimize banking technology solutions across multiple platforms.

Company Overview

CNS is a technology company founded in 1987 with more than 30 years of experience. It employs over 320 employees, including more than 250 certified engineers. CNS provides digital solutions essential to support enterprise and human development, offering in-depth expertise and best-in-class products that support digital transformation across major industries. With offices in three countries, CNS has extensive reach into and regional knowledge of Middle East markets. The company is shifting toward leveraging its experience to develop pioneering software in-house.

Role Purpose

The Professional Services Engineer will install, configure, customize, and troubleshoot banking applications while collaborating with clients, vendors, and internal teams to implement and optimize technology solutions. The ideal candidate is proactive, detail-oriented, and able to handle complex technical challenges while delivering high-quality customer service.

Key Responsibilities

Installation & Configuration

• Install, configure, customize, and troubleshoot banking applications including VCP LITE NDC-DDC, VCP KIOSK NDC-DDC, Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl, Vynamic View, and Vynamic Security.

Testing & Certification

• Support Proof of Concept (POC) for new products, User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications.

Project Management

• Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.

Issue Resolution & Analysis

• Conduct root-cause analysis on escalated issues and provide permanent resolutions.
• Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.

Technical Documentation & Research

• Research and contribute to technical proposals and solution documentation.

Vendor & Tool Management

• Maintain and administer tools required for deployment and support of solutions.
• Collaborate with vendor support teams for software updates, patches, and issue resolution.

Team Development

• Provide guidance and mentorship to junior engineers during project execution and troubleshooting.

Compliance

• Ensure compliance with policies and procedures based on ISO standards adopted by CNS.

Qualifications & Experience

• Bachelor's degree in Computer Science, Computer Engineering, or Information Technology.
• 3–4 years of experience in the banking or BFSI technology domain.

Skills & Competencies

Technical Skills

• VCP LITE / KIOSK NDC-DDC, Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl.
• Vynamic View and Vynamic Security.
• Software deployment, configuration, and maintenance.

Banking & Compliance Knowledge

• Strong understanding of banking applications, ATMs, and self-service terminals.
• Familiarity with regulatory standards and compliance in banking technology (EMV, MTIP, ADVT).

Soft Skills

• Strong troubleshooting, analytical, and problem-solving abilities.
• Effective verbal, written, and listening communication skills in English.
• Ability to quickly learn and adapt to new technologies.
• Proactive, organized, and able to manage multiple priorities in a fast-paced environment.
• Excellent teamwork and interpersonal skills.