Professional Services Engineer

Role Overview

Professional Services Engineer at Ghobash Group. The role involves close collaboration with clients, vendors, and internal teams to implement, support, and optimize banking technology solutions across multiple platforms.

Company Overview

CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. The company offers in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, CNS has an extensive reach into, and regional knowledge of, the Middle East markets. The company is leveraging its many years of experience to develop pioneering software in-house and add new dimensions to its highly innovative solutions portfolio.

Role Purpose

The Professional Services Engineer will install, configure, customize, and troubleshoot banking applications while collaborating with clients, vendors, and internal teams. The ideal candidate will be proactive, detail-oriented, and able to handle complex technical challenges while delivering high-quality customer service.

Key Responsibilities

Implementation & Configuration

• Install, configure, customize, and troubleshoot banking applications including VCP LITE NDC-DDC, VCP KIOSK NDC-DDC, Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl, Vynamic View, and Vynamic Security.
• Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.
• Support Proof of Concept (POC) for new products, User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications.

Technical Support & Resolution

• Conduct root-cause analysis on escalated issues and provide permanent resolutions.
• Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
• Collaborate with vendor support teams for software updates, patches, and issue resolution.
• Maintain and administer tools required for deployment and support of solutions.

Documentation & Mentorship

• Research and contribute to technical proposals and solution documentation.
• Provide guidance and mentorship to junior engineers during project execution and troubleshooting.

Qualifications & Experience

• Bachelor's degree in Computer Science, Computer Engineering, or Information Technology.
• 3–4 years of experience in the banking or BFSI technology domain.

Skills & Competencies

Core Technical Skills

• VCP LITE / KIOSK NDC-DDC, Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl.
• Vynamic View, Vynamic Security.
• Software deployment, configuration, and maintenance.
• Familiarity with regulatory standards and compliance in banking technology (EMV, MTIP, ADVT).
• Strong understanding of banking applications, ATMs, and self-service terminals.

Soft Skills

• Strong troubleshooting, analytical, and problem-solving abilities.
• Effective verbal, written, and listening communication skills in English.
• Ability to quickly learn and adapt to new technologies.
• Proactive, organized, and able to manage multiple priorities in a fast-paced environment.
• Excellent teamwork and interpersonal skills.

Additional Information

• Compliance with policies and procedures based on the ISO standards adopted by CNS.