Product Operations Specialist

Role Overview

Product Operations Specialist at Sicuro Group, a specialized provider of technology-enabled risk management solutions headquartered in Dubai, UAE. Position based in Dubai Office.

Company Overview

Sicuro Group is a specialized provider of technology-enabled risk management solutions headquartered in Dubai, UAE. The role involves collaboration across internal teams within Sicuro Group companies and supplier engagement.

Role Purpose

Ensure the reliability and performance of devices by conducting technical testing, maintaining accurate documentation, coordinating with suppliers, and supporting overall operations. Act as a bridge between product, operations, suppliers, and commercial teams to identify and resolve platform, device, and service issues while communicating performance insights to management.

Key Responsibilities

Device Testing and Qualification

• Conduct comprehensive device reviews, integration, testing, and qualification.
• Ensure device functionality and performance comply with defined specifications.
• Identify, troubleshoot, and document all issues encountered during testing.
• Work closely with suppliers and internal teams to resolve defects and ensure devices meet operational and quality standards prior to deployment.
• Develop and maintain internal technical manuals and client user guides that document the full features and functionalities of devices.

Supplier Performance Review and Coordination

• Coordinate and lead quarterly performance review meetings with suppliers to evaluate product performance, discuss operational issues, and align on improvement actions.
• Collaborate with suppliers on upcoming developments, firmware updates, product enhancements, and roadmap planning to ensure alignment with company requirements and client needs.

Documentation Management and Training

• Maintain and regularly update internal and external device documentation, including user manuals, technical guides, and specification sheets.
• Ensure all documentation accurately reflects the latest device capabilities, configurations, and processes.
• Provide training sessions and technical briefings to the TEC team to ensure proper understanding, usage, and support of devices and platforms.

Operational and Product Team Support

• Provide secondary support to the Operations Manager and Product Manager by assisting in day-to-day operational and product-related activities.
• Serve as a backup resource during periods of absence to ensure continuity of operations, product coordination, and timely issue resolution.

Client Performance Support

• Support the commercial team in preparing monthly client KPI and performance reports by gathering and analyzing relevant device and platform data.
• Identify key operational issues, trends, and performance insights to provide supporting analysis in preparation for client reviews.

Technical Problem Solving

• Troubleshoot hardware and software issues across the suite of tracking, telematics, communication, and software platforms.
• Use analytical thinking to diagnose complex technical problems.
• Leverage appropriate tools, including AI, to enhance efficiency and solution delivery.

Continuous Improvement

• Identify opportunities to improve internal support processes and develop automations by leveraging AI tools and other existing systems.
• Contribute ideas for service improvement.
• Stay current with emerging technologies relevant to company services.

Compliance

• Remain aware, up-to-date, and adhere to all related controls and policies for ISO 27001, 9001, 22301, and GDPR.

Qualifications & Experience

• 3–6 years of product experience, ideally in telematics, IoT, GPS, fleet management, or SaaS-based platforms.
• Strong technical background or familiarity with GPS hardware, embedded systems, or IoT devices.
• Proven experience managing full product lifecycle from discovery through delivery to growth.
• Familiarity with API integrations, data platforms, and mobile or web application development.
• Technical background or education in a relevant field such as computer science, computer engineering, IT, electronics, telecommunications, or similar.
• Experience with Agile methodologies and product tools including JIRA, Confluence, and Figma.

Skills & Competencies

• Excellent communication skills with ability to work across diverse stakeholders and explain technical concepts clearly.
• Strong problem-solving abilities with a creative, adaptable approach.
• Proficiency with technology tools, including comfort with learning new systems.
• Proficiency using AI tools to enhance productivity and problem-solving.
• Ability to manage, coordinate, and prioritize multiple tasks in a fast-paced environment.
• Self-motivated with ability to work independently and as part of a team, often with little need for direct supervision.

Additional Information

Preferred Qualifications

• Experience in B2B telematics, fleet or mobility solutions, and travel risk management platforms.
• Prior work with third-party mapping such as Google Maps or OpenStreetMap, sensor data, or CAN bus integrations.
• Knowledge of compliance standards such as ELD, HOS, or DVIR in North America.
• Proficiency in one or more of the following programming or scripting languages: Python, PHP, JavaScript, HTML/CSS, R, or C++.
• API integration experience.
• Knowledge of data analysis and visualization.

This role offers the opportunity to work with diverse technologies while developing creative solutions for clients operating in complex environments worldwide.