Product Manager – Mobile App Portfolio

Role Overview

Product Manager – Mobile App Portfolio at Etihad Airways, Abu Dhabi. The role is responsible for driving the strategy, roadmap, delivery, and performance of Etihad's Mobile App portfolio, reporting to the Senior Product Manager, Digital.

Company Overview

Etihad Airways is the UAE's national airline, connecting people across continents and cultures from its hub in Abu Dhabi. The organization is pursuing "Journey 2030," an ambition to double its fleet, expand its network, and grow its people for a new era of excellence.

Role Purpose

Own the end-to-end product lifecycle of customer-facing mobile experiences, partnering closely with technology, UX, analytics, and business stakeholders to deliver innovative, data-driven solutions that enhance customer engagement, satisfaction, and commercial outcomes.

Key Responsibilities

Strategy & Vision

• Define and execute the product vision, strategy, and roadmap for Etihad's mobile applications.
• Leverage customer insights, analytics, market trends, and competitive benchmarking to inform product decisions.
• Demonstrate ability to define product strategy, prioritize roadmaps, and deliver measurable business outcomes.

Product Lifecycle Management

• Own the end-to-end product lifecycle, from discovery and prioritization through delivery, launch, and optimization.
• Drive Agile product delivery, managing priorities, dependencies, risks, and release planning.
• Monitor product KPIs, adoption, engagement, and customer feedback to continuously improve the mobile experience.

Stakeholder & Team Collaboration

• Collaborate with UX, engineering, architecture, and business teams to deliver intuitive, scalable, and high-performing mobile experiences.
• Act as the voice of the customer, balancing user needs with business objectives and technical considerations.
• Manage third-party vendors and technology partners to ensure successful product delivery and operational excellence.

Qualifications & Experience

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
• 7+ years of product management experience, including 5+ years managing mobile app products at scale.
• Proven success launching and growing customer-facing mobile applications across iOS and Android platforms.
• Airline or travel industry experience is required.
• Experience working with mobile development teams using native (iOS, Android) and/or cross-platform technologies such as Flutter or React Native.
• Experience working within Agile environments, including SAFe and Scrum.

Skills & Competencies

• Strong understanding of mobile app ecosystems, customer journeys, app analytics, mobile UX, and experimentation frameworks.
• Strong stakeholder management, communication, and influencing skills.