Product Manager

Role Overview

Product Manager — Checkout at Al Tayer Group (Ounass) in Dubai, UAE. Mid-level position operating on an onsite hybrid basis.

Role Purpose

Shape and optimize the end-to-end checkout experience to deliver a seamless, high-converting journey that reflects the highest standards of luxury e-commerce. Own the entire checkout flow—from cart to payment—driving innovation, personalization, and performance through data-driven decision-making and continuous A/B testing.

Key Responsibilities

Strategy & Roadmap

• Drive product strategy by collaborating with teams across Ounass to enhance the cart, checkout, and payment journey, ensuring a seamless and efficient order flow.
• Define the checkout strategy, lead its roadmap, and align the business around a compelling product vision that fuels growth and elevates the brand.

Customer Insights & Analytics

• Gather customer insights and map the journey by serving as the voice of customers through surveys, interviews, customer support inputs, NPS, and reviews to identify friction points and suggest improvements to the checkout experience.
• Track cart abandonment, checkout drop-off, and payment success metrics to prioritize initiatives and validate impact through data-driven decision making.

Cross-Functional Delivery

• Coordinate across teams to deliver checkout improvements meeting quarterly and annual goals, supporting key launches and campaigns.
• Collaborate cross-functionally with product design, engineering, data science, and customer support teams to deliver frictionless, persona-specific experiences across diverse regional markets.

Stakeholder Management

• Maintain clear communication with stakeholders, sharing progress updates, insights, and key performance results.

Business Alignment

• Balance customer-centric product management with business objectives to drive conversion, contribution margin, and luxury convenience.

Technology & Innovation

• Remain open to learning new tools and technologies for checkout optimization, including AI, LLMs, or emerging technologies for optimizing personalization and fraud prevention.

Qualifications & Experience

• 3-5 years of proven experience in a product manager position.
• 3-5 years of experience in product management with a focus on checkout management, e-commerce, or marketplace platforms.

Skills & Competencies

• Proactive and adaptable mindset, with the ability to handle ambiguity and fast-moving environments.
• Strong communication skills for interacting with both internal teams and external stakeholders.
• Excellent observational and analytical abilities to understand and optimize the customer journey.
• Proven track record in balancing customer-centric product management with business objectives.
• Ability to manage complex, multi-faceted projects while meeting deadlines.
• Experience with AI, LLMs, or emerging technologies for optimizing checkout, personalization, or fraud prevention (preferred).
• Open to learning new tools and technologies.

Additional Information

Work arrangement is onsite hybrid basis in Dubai, UAE. Remote working is not available for this position.