Product Manager – Airport Operations Technology

Role Overview

Product Manager – Airport Operations Technology at Etihad Airways. The role is based at Etihad's global network, with primary focus on airport operations across multiple international stations and regions.

Company Overview

Etihad Airways is the UAE's national airline, operating from its hub in Abu Dhabi and connecting people across continents and cultures. The airline is executing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.

Role Purpose

The Product Manager defines and delivers technology capabilities that support airport operations across Etihad's global network. The role translates operational priorities into a clear product roadmap, manages delivery execution, and ensures technology changes are implemented safely, efficiently, and with minimal operational disruption. Focus areas include Amadeus Customer Management, airport systems enhancements, station start-ups, and operational readiness initiatives.

Key Responsibilities

Product Roadmap & Strategy

• Own the product roadmap, backlog, and delivery plan for Airport Operations technology products, including Amadeus Customer Management and related airport systems.
• Partner with Airport Operations stakeholders to define requirements, prioritize initiatives, and translate business needs into actionable product outcomes.

Delivery & Execution

• Lead the delivery of system upgrades, enhancements, configuration changes, regulatory updates, and technology releases across internal teams and external suppliers.
• Collaborate with Business Analysts, Architects, Engineering teams, and vendors to deliver product features, releases, testing, and deployment activities.
• Manage delivery schedules, milestones, risks, dependencies, and readiness activities across multiple global stations and regions.

Operational Readiness

• Coordinate ORAT activities for airport openings, station start-ups, migrations, and operational changes, ensuring technology readiness, testing, stakeholder alignment, and cutover preparedness.
• Support UAT, operational trials, go-live activities, hyper care, and continuous service improvement.

Stakeholder Management

• Act as the primary interface between Airport Operations, Digital Technology, Amadeus, airport authorities, ground handlers, and technology vendors.
• Proactively identify and mitigate risks, operational constraints, vendor dependencies, and stakeholder issues to ensure successful product delivery.

Qualifications & Experience

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related discipline.
• 5+ years' experience in Product Management, Technology Delivery, Airport Operations Technology, or Aviation Systems.
• Strong knowledge of airport operations and passenger processing systems, including check-in, boarding, baggage management, disruption handling, ground handling, ORAT, and operational readiness.
• Experience managing airport system upgrades, station launches, migrations, or operational readiness initiatives in collaboration with airlines, airport authorities, ground handlers, and technology vendors.
• Professional certifications such as CSPO, SAFe Product Owner/Product Manager, PMP, PRINCE2, or Scrum Master are preferred.

Skills & Competencies

• Proficiency with Agile and delivery tools such as Jira, Azure DevOps, Confluence, Microsoft Project, or equivalent platforms.
• Strong analytical, planning, and stakeholder management skills, with the ability to manage complex dependencies and make data-driven decisions.
• Excellent communication, negotiation, and relationship management capabilities.