Postal Clerk

Role Overview

The Postal Clerk supports daily postal operations at Ali Al Salem Air Base (ASAB) in Kuwait, Al Dhafra Air Base (ADAB) in the United Arab Emirates, Muwaffaq Salti Air Base (MSAB) in Jordan, and optionally at Al Udeid Air Base (AUAB) in Qatar. This is a full-time position with Cherokee Federal.

Company Overview

Cherokee Nation Government Solutions (CGS) is part of Cherokee Federal, the federal contracting division of tribally owned companies owned by Cherokee Nation Businesses. Cherokee Federal serves more than 60 federal clients and is focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart.

Role Purpose

The Postal Clerk provides reliable customer service and processes incoming and outgoing mail while maintaining postal records, safeguarding accountable mail and postal assets, and following all applicable USPS, Department of Defense, and site-specific procedures.

Key Responsibilities

Customer Service & Operations

• Provide courteous, efficient customer service for postal customers and authorized personnel.
• Accept, sort, process, distribute, and dispatch incoming and outgoing mail, packages, and parcels.
• Process postal transactions, including postage sales, mailing services, package acceptance, and receipt issuance, as authorized.

Mail Processing & Accountability

• Verify mailing labels, customs forms, addresses, weights, dimensions, and postage requirements for accuracy and compliance.
• Maintain custody and accountability for mail, parcels, accountable mail, stamps, money orders, and other postal stock, as assigned.
• Receive, log, route, and deliver accountable mail, including registered, certified, insured, and other special-service items.
• Identify damaged, suspicious, improperly addressed, or noncompliant mail and follow established reporting and handling procedures.

Record Keeping & Documentation

• Maintain accurate postal records, transaction documentation, logs, manifests, and customer receipts.

Security & Compliance

• Assist with mail screening, inspection, and security procedures in accordance with USPS, DoD, and local installation requirements.
• Follow all applicable security, safety, privacy, and operational procedures.

Facility & Inventory Support

• Support inventory counts, supply management, housekeeping, and organization of postal work areas.

Coordination & Problem Resolution

• Coordinate with postal supervisors, military postal personnel, site leadership, and customers to resolve delivery, service, and accountability issues.
• Perform other duties as assigned in support of postal operations.

Qualifications & Experience

Required

• Must be a U.S. citizen or legal permanent resident. Documentation is required.
• High school diploma or equivalent.
• Ability to accurately sort, process, and distribute mail and packages in a high-volume environment.
• Ability to follow detailed USPS, DoD, and site-specific postal procedures.
• Basic math skills and the ability to accurately process transactions, count cash, and maintain records.
• Ability to use computers, postal equipment, scanners, scales, and standard office software.
• Demonstrated attention to detail and ability to maintain accountability for sensitive mail, postal stock, and customer information.
• Ability to lift, carry, and move mail containers and packages consistent with job and site requirements.
• Ability to meet all applicable access, security, background screening, medical, and deployment requirements for the assigned location.

Preferred

• At least one year of military postal experience.
• Prior experience supporting USPS, Military Postal Service Agency (MPSA), Army Post Office (APO), Fleet Post Office (FPO), or Department of Defense postal operations.
• Experience in an overseas, remote, military, or contingency environment.
• Experience supporting postal operations at ASAB, ADAB, AUAB, MSAB, or similar locations.
• Experience processing accountable mail, registered mail, insured mail, customs documentation, and package shipments.
• Familiarity with USPS retail systems, mail processing equipment, and postal financial procedures.
• Experience with USPS financial reporting, audits, inspections, and accountable paper inventory.
• Knowledge of USPS retail systems, postal regulations, and standard operating procedures.
• Experience working with government contracts or Department of Defense customers.
• Associate degree or higher in accounting, finance, business administration, or a related field.

Skills & Competencies

• Strong customer-service, communication, and organizational skills.
• Proficiency with computers, postal equipment, scanners, scales, and standard office software.
• Ability to process transactions and count cash accurately.
• Proficiency with USPS retail systems.
• Knowledge of postal regulations and standard operating procedures.

Additional Information

• This position is pending a contract award. Applications are being accepted for this future and anticipated need.
• Estimated starting salary range is TBD. Pay is commensurate with experience. The applicable salary range will be posted upon award of the contract and once funding has been determined.
• Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
• A government contract requires that this position be restricted to U.S. citizens or legal permanent residents.
• Candidates must pass pre-employment qualifications of Cherokee Federal.
• Many job openings require access to government buildings or military installations.
• Cherokee Federal is a military-friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
• Cherokee Federal is an equal opportunity employer.