Pharma B Tender Customer Service, Coordinator

Role Overview

Pharma B Tender Customer Service Coordinator at Tamer Group.

Role Purpose

Manage customer service operations for pharmaceutical tender orders, coordinating between customers, warehouse, planning, and transportation teams to ensure timely delivery of goods while maintaining compliance with company policies and customer requirements.

Key Responsibilities

Customer Management

• Check Certificate of Origin availability.
• Arrange appointments with customers within 5 working days for NUPCO invoices by creating ASN on NUPCO portal.
• Coordinate with Delivery Representatives team (Direct Trip) and pass all data including storage conditions of goods (Cool or Non Cool).

Delivery & Compliance

• Ensure all invoices are delivered before the due date to protect the company from penalties.
• Make manifests of all deliveries required to dispatch on the same trip and split deliveries on manifest as per storage condition.
• Ensure the total value of the manifest does not exceed SR 3.5 Million.
• Follow up with Transportation Team to obtain confirmation email with dispatch goods.

Warehouse & Planning Coordination

• Arrange priority for warehouse as per customer appointment and arrange with warehouse for any customer requirements on picking (samples, distribution, etc.).
• Follow up with warehouse and coordinate with Planning Team if goods do not match customer requirements.

Transportation Coordination

• Coordinate with Transportation Team by email to mention loading and offloading dates and arrange trips as per customer appointment before one day of loading date.

General

• Undertake any other duties or assignments as required from time to time by management.

Internal & External Relationships

Internal

• Warehouse Teams
• Planning Team
• Transportation Team
• Delivery Representative Team

External

• Customers

Qualifications & Experience

• High School Diploma
• 0–1 year of experience