Personal Trainer_Fitness_Delma Mall Abu Dhabi Fitness First UAE_HOSP - Delma Mall - Abu Dhabi, UAE_Fitness First

Role Overview

Personal Trainer at Fitness First, located at Delma Mall, Abu Dhabi, UAE. Fitness First is owned and operated by Landmark Group.

Company Overview

Fitness First is one of the world's leading health and fitness companies owned and operated by Landmark Group, a leading retail organization in the Middle East. Fitness First has over 70,000 members in over 50 clubs across 40 locations in the UAE, Bahrain, Qatar, Saudi Arabia, and Kuwait. The company offers world-class facilities, the latest innovation, internationally accredited fitness experts, and customer-focused experiences. Fitness First is a global brand that originated in the UK with over 20 years of experience. The purpose is to inspire people to go further in life through health and fitness expertise and service.

Role Purpose

To guide and inspire members to achieve their fitness goals and lead healthier lifestyles through personalized training and coaching. You will provide expertise in human physiology, physical transformation, mindset coaching, and nutrition while serving as a role model of an ideal healthy lifestyle and fostering a supportive and motivating environment within the club.

Key Responsibilities

Role Execution

• Maintain a high level of customer service on the gym floor.
• Uphold brand standards on the gym floor.
• Provide market-leading fitness expertise.
• Engage with members, providing fitness and motivational support.
• Perform across all Fitness KPIs.
• Ensure attentiveness on the gym floor, assisting members with correction and demonstrating a high standard of instruction and advice on exercise execution to ensure their safety and maximize exercise effectiveness.
• Ensure clean and fully operational facilities at all times.
• Understand the business' game plan and winning ways.
• Educate and enforce Fitness First etiquette and regulations as designated in club rules and regulations, including ensuring members clean equipment after use and return it to its allocated storage area.
• Support all club events and actively promote Fitness First services to ensure members maximize their gym membership.
• Maintain relevant communication channels with members to accommodate feedback and criticism and ensure members feel welcome and valued.
• Use members' names when interacting with them and politely introduce yourself to members you do not know.
• Deliver high-quality personal training programs.
• Provide unrivalled session delivery and support to client base.

Training & Development

• Undergo and complete certification for MY ZONE, 6D, and RISE training via the Fitness First Education Academy.
• Develop in-depth knowledge of My Zone including using the belt at least 12 times monthly.
• Maintain a genuine interest in all latest developments in the fitness industry and ensure product knowledge is up to date at all times.
• Complete a minimum of 3 CPD points via IDEA Club Connect per quarter and one live course annually.
• Attend consistent one-to-one sessions with FTL or HFM to learn more about the overall company business and ensure continuous professional development.
• Complete Personal Training qualification in line with UAEReps requirements.
• Conduct personal training sessions and build your business in order to progress to Advanced PT in line with PT model.

Minimum Performance Criteria

• Fully understand and deliver company Fitness KPIs.
• Wear full Fitness First uniform and name badge provided at all times.
• Work 1 x Floor Shift per day wearing "free to help" T-shirt.
• Wear Grey PT T-shirt while conducting PT or new member induction sessions.
• Fully utilize success diary.
• Deliver own PT sessions in line with PT model and new member induction sessions to company standard.
• Maintain brand standards on gym floors.
• Conduct a minimum of one 6D class per week under FM and CGM discretion.
• Assist the CGM, FOHM, MSRM, HFM, and GXM in their role functions if they require assistance.

Performance Administrative Functions

• Complete Monthly Goal Setting with FTL, HFM, or CGM.
• Update and analyze daily your personal training and new member induction sessions onto the Fitness Enterprise System.
• Update daily rota and ensure all information is correct and clients are confirmed the day before.
• Maintain 7 days advance client booking.
• Accept a 9-hour shift pattern as per business requirements if inconsistencies in achieving all PT3 Fitness KPIs occur.
• Ensure that personal training clients sign each session after completion and that all contracts are kept together on file and readily available within the club.
• Assist FTL and HFM with rota administrative functions.
• Attend at least 1 x coaching session with your FTL or HFM per week.
• Maintain REPs certification by completing 10 CPD points per year.
• Assist the FTL and HFM in the weekly maintenance checklist.
• Inform all members of expiry of personal training sessions and complete the needful contract extension form with all pertaining documents, including medical or travel evidence to support the extension request.
• Inform all personal training members at the signing of the personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of a cancelled session 24 hours in advance or they will be charged for the session missed.
• Ensure that members sign this policy every time they start a personal training contract.
• By the 25th of each calendar month, provide your FTL or HFM a copy of your next month's business plan with all new client sales, renewal client sales, referrals, and new member induction conversion.
• At the end of each calendar month, provide all personal training session 'white copies' with all client signatures to your FTL or HFM so that they can audit all sessions prior to commission approval.
• Attend all meetings as required by the business.

Departmental Liaison

• Promote efficiency and team spirit in all departments.
• Take ownership of your gym floor and club and inform your FTL, HFM, and GM of any maintenance or general issues that occur.
• Promote the brand and your club at all times, even when outside of working hours.

Qualifications & Experience

• Secondary Education – A level or equivalent.
• Personal Training Certified (REPS A level) or equivalent, or currently working towards certification (enrolled).

Skills & Competencies

• Human physiology expertise.
• Physical transformation coaching.
• Mindset coaching.
• Nutrition knowledge.
• Fitness instruction and exercise demonstration.
• Customer service excellence.
• Team collaboration.