Personal Trainer_Fitness_Abu Dhabi Mall Fitness First UAE_HOSP - Tourist Club Area - Abu Dhabi, UAE_Fitness First

Role Overview

Personal Trainer at Fitness First Abu Dhabi Mall, located in Tourist Club Area, Abu Dhabi, UAE. Employed by LandMark Group.

Role Purpose

Guide and inspire members to achieve their fitness goals and lead healthier lifestyles through personalized training and coaching. Serve as a role model of ideal healthy lifestyle practices, providing expertise in human physiology, physical transformation, mindset coaching, and nutrition while fostering a supportive and motivating environment within the club.

Key Responsibilities

Customer Service & Member Engagement

• Maintain a high level of customer service on the gym floor.
• Engage with members, providing fitness and motivational support.
• Use members' names when interacting with them; politely introduce yourself to members you do not know.
• Maintain relevant communication channels with members to accommodate feedback and criticism and ensure members feel welcome and valued.
• Support all club events and actively promote Fitness First services to ensure members maximize their gym membership.

Fitness Instruction & Training Delivery

• Provide market-leading fitness expertise.
• Ensure attentiveness on the gym floor, assisting members with correction and demonstrating a high standard of instruction and advice on exercise execution to ensure their safety and maximize exercise effectiveness.
• Deliver high-quality personal training programs.
• Provide unrivalled session delivery and support to client base.
• Conduct personal training sessions and build your business in order to progress to Advanced PT in line with PT model.
• Deliver own PT sessions in line with PT model and new member induction sessions to company standard.
• Conduct minimum of one 6D class per week under FM and CGM discretion.

Facility Standards & Safety

• Ensure brand standards are upheld on the gym floor.
• Ensure clean and fully operational facilities at all times.
• Maintain brand standards on gym floors.

Club Culture & Compliance

• Educate and enforce Fitness First etiquette and regulations as designated in club rules and regulations, including ensuring members clean equipment after use and return it to its allocated storage area.
• Have a clear understanding of the business' game plan and winning ways.
• Wear full Fitness First uniform and name badge provided at all times.
• Complete 1 x floor shift per day wearing "free to help" T-shirt.
• Wear grey PT T-shirt while conducting PT or new member induction sessions.
• Fully utilize success diary.

Performance & Operations

• Perform across all Fitness KPIs.
• Fully understand and deliver company Fitness KPIs.
• Assist the CGM, FOHM, MSRM, HFM, and GXM in their role functions if they require assistance.

Administrative & Reporting Functions

• Update and analyze daily your personal training and new member induction sessions onto the Fitness Enterprise System.
• Update daily rota and ensure all information is correct with clients confirmed the day before.
• Maintain 7 days advance client booking.
• Ensure that personal training clients sign each session after completion and that all contracts are kept together on file and readily available within the club.
• Assist FTL and HFM with rota administrative functions.
• Attend at least 1 x coaching session with your FTL or HFM per week.
• Assist FTL and HFM in the weekly maintenance checklist.
• Inform all members of expiry of personal training sessions and complete the contract extension form with all pertaining documents, including medical or travel evidence, to support the extension request.
• Inform all personal training members at the signing of personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of a cancelled session 24 hours in advance or they will be charged for the missed session.
• Ensure that members sign this policy every time they start a personal training contract.
• By the 25th of each calendar month, provide your FTL/HFM a copy of your next month's business plan with all new client sales, renewal client sales, referrals, and new member induction conversion.
• At the end of each calendar month, provide all personal training session white copies with all client signatures to your FTL/HFM so that they can audit all sessions prior to commission approval.
• Complete monthly goal setting with FTL, HFM, or CGM.
• Attend all meetings as required by the business.

Professional Development

• Undergo and complete certification for MY ZONE, 6D, and RISE training via the Fitness First Education Academy.
• Develop in-depth knowledge of My Zone, including using the belt at least 12 times monthly.
• Maintain a genuine interest in all the latest developments in the fitness industry and ensure product knowledge is up to date at all times.
• Complete minimum 3 CPD points via IDEA Club Connect per quarter and one live course annually.
• Participate in consistent one-to-one sessions with FTL or HFM to learn more about the overall company business and ensure continuous professional development.
• Complete Personal Training qualification in line with UAE REPS requirements.
• Maintain REPS certification by completing 10 CPD points per year.

Cross-Departmental Collaboration

• Promote efficiency and team spirit across all departments.
• Take ownership of your gym floor and club; inform your FTL, HFM, and GM of any maintenance or general issues that occur.
• Promote the brand and your club at all times, even when outside of working hours.

Qualifications & Experience

• Secondary Education – A level or equivalent.
• Personal Training Certified (REPS A level) or equivalent, or currently working towards certification (enrolled).

Additional Information

• Inconsistencies in achieving all PT3 Fitness KPIs will result in a 9-hour shift pattern as per business requirements.