Personal Assistant to General Manager

Role Overview

Personal Assistant to the General Manager at Hilton. This role provides administrative and operational support to the General Manager and department managers at a hotel property.

Role Purpose

Deliver administrative excellence and hospitality to support the General Manager and department managers while ensuring every guest interaction reflects Hilton's commitment to memorable experiences.

Key Responsibilities

Administrative Support

• Provide word processing, data entry, filing, and copying services to support department operations.
• Answer telephones, handle email communications, and process correspondence in a timely and efficient manner.

Guest Relations

• Respond promptly and professionally to all guest interactions.

Travel & Coordination

• Organize and manage travel bookings for department managers.

Operations & Projects

• Support daily office operations.
• Assist with departmental initiatives and ad-hoc assignments.

Skills & Competencies

• Word processing and data entry proficiency.
• Professional telephone and email communication.
• Ability to respond promptly to guest interactions.
• Administrative organization and filing systems.
• Hospitality mindset and guest service orientation.

Additional Information

Hilton is recognized on the World's Best Workplaces list by Great Place to Work and Fortune. The company operates a global portfolio of world-class hospitality brands and has welcomed more than 3 billion guests worldwide.