Patient Safety & Quality Officer

Role Overview

Patient Safety & Quality Officer at NMC Healthcare. This role supports the development, implementation, and monitoring of quality and safety initiatives aimed at improving patient care and outcomes.

Role Purpose

The Patient Safety & Quality Officer collects, analyzes, and reports data related to patient safety incidents, quality performance, and regulatory compliance. Working with the PSQ Manager, team, and multidisciplinary teams, the officer identifies areas for improvement, assists in root cause analysis, and tracks the effectiveness of implemented changes. By supporting quality improvement projects and safety programs, this role contributes to the organization's commitment to providing safe, high-quality, and patient-centered care.

Key Responsibilities

Administrative and Office Support

• Perform highly responsible secretarial and clerical office functions and assist in arranging and coordinating department activities.
• Establish and maintain records, filing systems, and logs.
• Reserve meeting sites, contact and confirm appointments and meetings.
• Attend meetings and take minutes.
• Operate computer, typewriter, duplicating machine, fax machine, calculator, and other peripheral office equipment.
• Utilize word-processing, graphic/presentation, and database software applications.
• Type, edit, and distribute correspondence, forms, policies, and procedures.

Quality and Safety Improvement

• Participate effectively in implementing and following up Patient Safety & Quality Improvement Plan activities.
• Collect, analyze, and report data to identify patterns and support improvement initiatives.
• Assist in root cause analysis to understand and address quality and safety issues.
• Support quality improvement projects and safety programs.
• Track the effectiveness of implemented changes and evaluate if improvements are sustained.
• Conduct or participate in incident and outbreak investigations as applicable.

Accreditation and Compliance

• Assist the Head of Department in maintaining all necessary records pertinent to the JCI process or any other relevant accreditation and regulatory requirement process.
• Assist in conducting JCI and relevant accreditation meetings.
• Assist the Head of Department in maintaining records of policies, procedures, guidelines, forms, and other documents.
• Ensure circulation of current documents and de-circulation of expired documents.
• Communicate appropriate information from studies and data sources to the Head of Department.

Data Collection and Analysis

• Support data collection throughout the hospital or cluster by assisting with data collection issues such as creating forms to collect data, identifying which data to collect, how to validate data, and creating reports.
• Ensure data reported is validated and analyzed for implementing improvements.
• Develop strong data analysis and reporting capabilities using advanced Excel tools or statistical software.

Occupational Safety and Health

• Comply with all Occupational Safety and Health (OSH) policies, standards, and procedures and cooperate with hospital management to meet those requirements.
• Work in accordance with documented OSH procedures and instructions and specific responsibilities.
• Be familiar with emergency and evacuation procedures.
• Notify OSH hazards, incidents, near misses, and issues and assist with the preparation of risk assessments and incident reports.
• Use appropriate personal protective equipment and safety systems.
• Attend applicable OSH training programs, mock drills, and awareness programs.
• Participate in Occupational Safety and Health Management System (OSHMS) audits and inspections to ensure standards are maintained.
• Develop, monitor, and support implementation of the hospital OSHMS in line with DHA, MOH, MOHAP, DOH Health Sector OSHMS policies and standards and entity requirements.
• Support development of objectives and monitor achievement of objectives and compliance with DHA, MOH, MOHAP, DOH Health Sector OSHMS requirements across all departments.
• Not willfully or recklessly endanger anyone's health and safety.
• Reduce, reuse, and recycle waste as much as possible.
• Comply with waste management procedures and policies.

Infection Prevention and Control

• Implement the NMC Infection Prevention and Control (IPC) Policy and Strategy in effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff, and visitors.
• Maintain the strictest hand hygiene, including the five moments of hand hygiene, bare below the elbows, and environmental care standards at all times.

General

• Perform miscellaneous related duties as requested by the Head of Department.

Qualifications & Experience

• Graduate of a Secretarial Course or its equivalent.
• Six months or more experience in a healthcare setting.
• Excellent command of oral and written English; Arabic language is desirable but not essential.

Skills & Competencies

• Proficiency with Microsoft Word.
• Strong data analysis and reporting skills with proficiency in advanced Excel tools or statistical software.
• Responsibility for own continued professional growth beyond minimum preparation.