Patient Coordinator

Role Overview

Patient Coordinator at Ontime Healthcare in Dubai. A premium aesthetic and beauty clinic offering advanced aesthetic, skincare, and wellness treatments seeks an experienced and professional Patient Coordinator to manage patient interactions and coordinate care throughout the patient journey.

Company Overview

A premium aesthetic and beauty clinic in Dubai committed to providing personalized care, high-quality services, and an exceptional patient experience in a professional and welcoming environment.

Role Purpose

To manage the complete patient journey and provide seamless, professional coordination and assistance that supports patient satisfaction, retention, and overall service quality across clinic operations.

Key Responsibilities

Patient Journey Management

• Manage the complete patient journey, from initial inquiries and appointment scheduling to treatment follow-ups.
• Maintain accurate patient information, appointment records, and follow-up schedules.

Patient Communication & Service

• Welcome patients and provide professional, attentive, and personalized assistance throughout their clinic experience.
• Handle patient inquiries through phone calls, WhatsApp, social media, and in-person communication.
• Explain available treatments, packages, appointments, and clinic services clearly and professionally.

Coordination & Scheduling

• Coordinate appointments and treatment schedules with doctors, nurses, therapists, and other clinic staff.

Relationship Management

• Build strong relationships with patients and support patient satisfaction, retention, and overall service quality.

Qualifications & Experience

• Minimum 5 years of experience in clinic patient coordination or a similar patient-facing role.
• Previous experience in an aesthetic, dermatology, cosmetic, or premium healthcare clinic is highly preferred.
• UAE clinic experience is highly preferred.
• Female candidates below 40 years old preferred.

Skills & Competencies

• Fluency in Arabic and English required; Farsi is an advantage.
• Excellent communication, interpersonal, and patient-handling skills.
• Professional appearance with a strong customer-service and patient-focused approach.
• Strong organizational and multitasking skills in a fast-paced clinic environment.

Additional Information

• Salary and benefits package available.