Patient Admin Executive

Role Overview

Patient Admin Executive at NMC Healthcare. The role encompasses patient registration, administrative support, billing, and front-desk operations for a medical facility.

Role Purpose

To provide comprehensive administrative and patient-facing support including patient greeting and registration, appointment management, billing and insurance processing, and general office operations to ensure smooth facility operations and positive patient experience.

Key Responsibilities

Patient Reception & Service

• Greet patients upon arrival, direct them to appropriate departments, and provide routine information about the hospital when necessary.
• Handle telephone inquiries from patients and provide information to the respective doctor or nurse for call backs.
• Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor's duty roster, and procedures for booking appointments.
• Exercise effective interpersonal skills in dealings with department staff, colleagues and management.

Appointment & Patient Registration Management

• Manage appointments including handling no-shows, rescheduling of patients, and confirmations.
• Register new patients and ensure the records of current patients are up to date.
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
• Maintain patient and staff confidentiality.

Billing & Insurance

• Provide information about medical insurance coverage to patients and collect payment or co-payment based on insurance eligibility.
• Provide claim forms in case the patient wants to claim reimbursement.
• Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
• Ensure that all charges are accurately recorded in the patient's account, reflecting the correct services, dates, and codes.
• Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
• Provide patients with detailed statements and assistance in understanding their charges and payment options.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Ensure billing practices comply with legal and insurance requirements.

Financial Operations

• Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.

Communications & Administrative Support

• Check emails daily, ensuring you respond to queries in a timely manner.
• Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.

Compliance, Quality & Safety

• Ensure operations are carried out uniformly according to the hospital policies and procedures.
• Strictly adhere to NMC's regulations and policies especially those related to infection control, patient safety, and JCI.
• Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
• Support Continuous Quality Improvement and participate and contribute to all the quality assurance activities of the service.
• Maintain safe and clean reception area by complying with procedures, rules, and regulations.
• Participate in the Hospital training programs.
• Follow the duty schedule as assigned by the team leader or supervisor which includes different shift timings as per the need of the department.
• Contribute to team effort by accomplishing related results as needed.

Qualifications & Experience

• College Diploma in any discipline or related fields.

Skills & Competencies

• Strong interpersonal, verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Excellent command of oral and written English.
• Arabic language desirable but not essential.
• Ability to think critically and maintain a high level of confidentiality.
• Proficiency in MS Office.

Additional Information

• The role includes different shift timings as per the need of the department.