Patient Access Representative - Arabic Speaker

Role Overview

Patient Access Representative - Arabic Speaker at SEHA.

Role Purpose

Deliver quality patient access and admission services across hospital departments, managing patient registration, billing, and cashiering functions while maintaining accurate records and coordinating with clinical and administrative teams.

Key Responsibilities

Patient Reception and Admission

• Receive patients transferred from clinics or emergency sections.
• Open new patient files and process admissions after updating patient information in the system.
• Place all admission papers in patient files and send files with patients to assigned wards via messenger.

Billing and Financial Processing

• Prepare bills for all inpatient patients.
• Process manual receipts for customers when the billing system is not operational.
• Fill inpatient claims.
• Work as a cashier in polyclinics, X-ray, and emergency units.

Patient Follow-up and Collections

• Follow up with patients admitted to the ward without health insurance.

Receptionist and Administrative Duties

• Answer incoming telephone calls to the section.
• Perform general receptionist tasks.

Coordination and Collaboration

• Coordinate with other related departments within the organization to ensure efficient admission and registration of patients.
• Participate in cross-functional teams and committees as appropriate.

Customer Service

• Provide quality service to all hospital customers.

Qualifications & Experience

• Diploma in relevant field (required).
• 0–2 years of experience (required).
• Bachelor's degree or equivalent in any relevant field (desired).
• Experience in a large healthcare facility (desired).

Skills & Competencies

• Proficiency in Arabic language (required).
• Proficiency in English language (required).
• MS Office and computer proficiency (required).