Part Time Fashion Consultant, Kids Around - Dubai Hills Mall (Emiratisation)

Role Overview

Part Time Fashion Consultant at Kids Around, Dubai Hills Mall, Chalhoub Group, Dubai. This role is designated as part of the Emiratisation programme.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands across luxury, fashion, beauty, and art de vivre categories, as well as luxury watches, jewellery, and eyewear. Chalhoub Group operates over 750 experiential retail stores, online platforms, and mobile apps across seven countries, employs 14,000 skilled professionals, and is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse", an innovation hub, incubator space, and accelerator for start-ups and small businesses. Chalhoub Group is committed to sustainability, is a member of the United Nations Global Compact Community, and is a signatory of the Women's Empowerment Principles.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Targets

• Drive sell-throughs within the store.
• Achieve individual and collective sales targets.

Customer Data & Insights

• Collect data on customer behaviour, top sellers, and slow movers as key input for business reviews.
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Provide pre-buying feedback on products.
• Provide input on what is working well and what is not working well within the store.

Guest Experience & Omni-Channel

• Deliver exceptional guest experience.
• Drive client relationships within an omni-channel approach.
• Support in-store CX initiatives.

Loyalty & Marketing

• Promote loyalty programme (MUSE) and stay up-to-date with app offerings.
• Keep abreast of all brand social media activities and campaigns.
• Support with in-store marketing events and activations.

Operations & Compliance

• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect are conducted within SLAs (Service-level agreement).

Employee Engagement

• Drive eNPS through people experience initiatives and culture.

Skills & Competencies

• Strong English communication skills.

Additional Information

Contract type: Part time.

Benefits include health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.

Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.