Outlet Supervisor

Role Overview

Outlet Supervisor at Anantara The Palm Dubai Resort, located at Anantara The Palm Dubai.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense of authentic hospitality. Founded in 2001 in Thailand, the company has expanded across the world, welcoming guests in captivating locales from pristine beaches and private islands to ancient sites and vibrant metropolises. The brand is inspired by the Sanskrit word meaning "without end" and embodies freedom, movement, and harmony.

Role Purpose

Supervise daily restaurant and room service operations to ensure exceptional guest experiences and efficient service delivery in line with Anantara standards while leading a motivated, service-oriented team.

Key Responsibilities

Operations & Service Standards

• Supervise daily operations of the restaurant and room service, ensuring exceptional guest experiences and efficient service delivery in line with Anantara standards.
• Monitor service standards throughout each shift, assisting with guest seating, service delivery, and communication with the kitchen to ensure a seamless dining experience.
• Ensure smooth shift operations by completing opening and closing procedures in accordance with the Manager's Checklist and established standards.
• Maintain a strong presence on the floor during service periods, ensuring adequate coverage and consistent delivery of quality food and beverage experiences.
• Conduct regular inspections of outlet facilities and equipment, coordinating maintenance requirements through appropriate channels.

Team Leadership & Development

• Lead a motivated, service-oriented team and promote guest satisfaction through prompt, courteous, and personalised service at all times.
• Train, coach, and support team members to maintain Anantara service standards and develop a positive, high-performing team environment.
• Support the implementation of effective training programmes for new and existing team members, encouraging continuous learning and development.
• Build trust and respect within the team through effective communication, coaching, recognition, and fair performance management practices.
• Ensure team members maintain professional grooming, uniform standards, and a consistent representation of the Anantara brand.
• Encourage team members to take ownership and resolve guest concerns through empowerment and proactive service.

Operations Management

• Manage daily operational requirements, including staffing levels, floor plans, reservations, schedules, and station allocation to maximise efficiency.
• Resolve daily operational challenges, including staffing shortages, last-minute bookings, guest concerns, and service recovery opportunities.

Compliance & Safety

• Ensure compliance with food safety, hygiene, sanitation, and health & safety standards to maintain a safe environment for guests and colleagues.

Revenue & Control

• Execute revenue and check control procedures accurately, ensuring proper handling of transactions and minimising discrepancies.

Continuous Improvement

• Identify opportunities for improvement, including new ideas, incentive initiatives, and operational enhancements to improve guest satisfaction and business performance.